Digital Publishing QA/QC Lead
ECLARO
New York, NY
Job Number: 26-00463
Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Digital Publishing QA/QC Lead for our client in New York, NY.
ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Highly detail-oriented Content Quality & Publishing QA Lead to ensure all web and digital marketing content is accurate, error-free, and aligned to established publishing standards prior to release.
- This role is responsible for reviewing web pages and digital content for typos, formatting issues, broken links, spacing inconsistencies, ADA compliance, and adherence to design files.
- In addition to hands-on quality control, this individual will own QC documentation, enforce publishing checklists, and develop training materials to reduce recurring errors and improve team-wide publishing discipline.
- This is a quality governance and operational excellence role focused on accuracy, consistency, and process adherence.
Pay Rate: $65.45/Hour
Responsibilities
- Content Quality Control:
- Perform detailed proofreading of web pages, landing pages, forms, emails, and other marketing content prior to publishing
- Identify and correct typos, grammatical errors, extra spacing, formatting inconsistencies, and alignment issues
- Validate hyperlinks and ensure all links function properly
- Confirm adherence to design files and brand standards: brand voice, style guidelines, and formatting standards
- Conduct cross-browser checks to ensure consistent presentation
- Conduct accessibility (ADA) and browser/device testing to ensure compliance and consistency
- Collaborate closely with authors, developers, and project managers to resolve issues quickly
- Process & Governance:
- Develop and maintain standardized QA checklists and review protocols
- Ensure publishing workflows and QC processes are followed consistently
- Track recurring quality issues and implement preventative improvements
- Conduct periodic quality audits of live content
- Training & Enablement:
- Create clear training materials and documentation to support quality standards
- Train authors and publishers on QC expectations and best practices
- Provide constructive feedback to reduce repeat errors and improve quality and efficiency
- Partner with Marketing Operations to continuously improve publishing workflows
- Serve as the lead QA/QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.
Required Qualifications:
- Strong proofreading skills- some light writing/editing to support digital standards
- Exceptional attention to detail
- Experience reviewing web or digital marketing content
- Ability to enforce process standards diplomatically and consistently
- Experience creating documentation and training materials
- Strong organizational and communication skills
- Understanding of ADA compliance and policy
- Ability to coordinate with marketing leads, web/design teams
Preferred Qualifications:
- Experience working within a CMS (e.g., AEM or similar)
- Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul
- Strong understanding of WCAG, usability, and responsive design best practices
- Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment
- Familiarity with structured publishing workflows
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Melissa Francisco
Melissa.Francisco@eclaro.com
6468495125
Melissa Francisco | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.