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Digital Experience Analyst

ECLARO

Remote, FL(remote)

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JOB DETAILS
SALARY
$53.57–$56.81 Per Hour
SKILLS
Analysis Skills, Aviation Industry, Best Practices, Change Management, Communication Skills, Consumer Branding, Content Development, Content Management Systems (CMS), Continuous Improvement, Cross-Functional, Customer Experience, Customer Support/Service, Customer/Consumer Behavior, Data Analysis, Dental Insurance, Detail Oriented, Diversity, Documentation, Ecosystems, Establish Priorities, Genetics, Healthcare, Information Technology & Information Systems, Leadership, Marketing, Marketing Automation Software, Marketing Communications, Medical Products, Multiplatform/Cross-Platform, Multitasking, Online Marketing, Operational Strategy, Operational Support, Pattern Analysis, Process Development, Process Improvement, Project Planning, Project/Program Management, Quality Assurance, Quality Metrics, Regulatory Compliance, Reporting Dashboards, Strategic Planning, Trend Analysis, User Interface/Experience (UI/UX), Vision Plan
LOCATION
Remote, FL(remote)
POSTED
8 days ago
Digital Experience Analyst
Job Number: 26-00248

Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a Digital Experience Analyst for our client in Remote, FL.

ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • The Digital Experience Analyst is focused on creating enhanced user experiences for our customers as guests on our digital platforms.
  • This role will focus on the governance and continuous improvement of Client's digital ecosystem, including the pre-login webpages, Client Vision customer portal, and other digital customer touchpoints integrated with the Client website.
  • This role is focused on working to ensure our digital platforms deliver a seamless, intuitive, and consistent experience that strengthens brand perception, improves customer engagement, and supports operational efficiency across the network.
  • This position supports cross-functional digital initiatives, identifies content and platform updates, partners closely with Marketing, IT, Operations, and Commercial teams, and ensures all digital experiences align with Client's brand standards, accessibility requirements, and performance goals.

Responsibilities:
  • The Digital Experience Analyst will be responsible for the following functions across Client:
    • Leverage the voice of the customer to identify and recommend strategic improvements to our digital systems.
    • Support digital experience standards, governance models, and guidelines to maintain consistency across platforms.
    • Translate business needs into digital requirements and work with IT, UX, and development partners to deliver solutions.
    • Track publishing workflows, content operations, and platform QA to maintain reliability and performance.
    • Enable the intake, prioritization, and delivery of digital enhancement requests from internal and external stakeholders.
    • Support the development, refinement, and optimization of content across all digital channels to ensure clarity, brand alignment, and accessibility.
    • Recommend enhancements on messaging hierarchy, navigation, and content placement to improve customer journeys.
    • Partner with internal stakeholders to ensure brand consistency across digital assets.
    • Identify user experience gaps, analyze behavior patterns, and provide data-backed recommendations for continuous improvement.
    • Use dashboards, performance summaries, and insights to inform business decisions.
    • Support cross-functional communication across Digital, Marketing, IT, Operations, and Commercial teams to align initiatives and ensure clear communication.
    • Generate internal support for website experience and enhancements by aligning with Change Management and Internal Communications.
    • Coordinate with external agencies and vendors to support platform development, UX enhancements, and content production.
    • Support enterprise-wide digital transformation initiatives, providing analytical inputs into strategic initiatives.
    • Document digital projects from planning through launch, ensuring timelines, requirements, and quality standards are met.
    • Identify opportunities to streamline processes, improve workflows, and increase team efficiency.
    • Maintain documentation on platform processes, content standards, and governance frameworks.
  • Additional Duties:
    • Stay current with digital experience trends, UX best practices, platform capabilities, and accessibility standards.
    • Perform other responsibilities supporting Client's digital strategy as needed.

Required Qualifications:
  • Bachelor's degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
  • 3+ years of experience in digital experience, digital marketing, UX, or content planning.
  • Experience working with enterprise CMS platforms and customer portals.
  • Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.
  • Experience supporting cross-functional digital initiatives or projects.
  • Familiarity with marketing automation platforms (HubSpot, a plus).
  • Experience in aviation, travel, hospitality, or operationally complex environments, preferred.
  • Strong project management skills with the ability to juggle multiple priorities.
  • Excellent communication skills, able to translate technical concepts into clear, concise, business-focused recommendations.
  • High attention to detail paired with strategic thinking.
  • Ability to lead through influence and collaborate across departments.
  • Comfort analyzing data, identifying trends, and presenting insights.
  • A self-starter who thrives in fast-paced, transformational environments.

Pay Rate: $53.57 - $56.81 / Hour

If hired, you will enjoy the following ECLARO Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
June Binuya
junethel.binuya@eclaro.com
212-804-7476
June Binuya | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

About the Company

E

ECLARO

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://www.eclaroit.com