Digital Content Specialist
Iconma
Ada, MI
JOB DETAILS
SKILLS
Analysis Skills, Campaigns, Communications Protocols, Customer Relationship Management (CRM), Distribution Services, English Language, Genetics, HTML (HyperText Markup Language), Health Plan, Marketing, On Call, Organizational Skills, Problem Solving Skills, Quality Assurance, Time Management, Use Cases
LOCATION
Ada, MI
POSTED
2 days ago
Responsibilities:
- As a Digital Content Specialist, you will support the strategy, development, deployment, and analysis of Amway CRM campaigns. These communications are sent to various parties such as Independent Business Owners (IBOs), customers, or sometimes a combination of the two. It is your job to ensure this happens successfully and in a timely fashion. Day-to-day responsibilities include, but are not limited to, the following:
- Acting as the primary liaison between internal stakeholders, agencies, and the CRM production team.
- Identifying CRM deliverables and managing all aspects of the campaign including planning, timelines, risks, and resources.
- Submitting use cases and other supporting artifacts for review and approval.
- Scheduling creative downloads and updating content briefs.
- Managing creative routing, finalizing proof comments for agency edits, and providing final English HTML for the translation team.
- Conducting in-depth QA of emails in each language, for all ANA markets, including checking all links, artwork, videos, etc. for proper functionality and market availability.
- Providing insight and explanation to stakeholders on CRM platform capabilities.
- Tracking campaign progress (activities, milestones, deliverables) and the estimation/re-estimation of work as necessary.
- Sending final CRM creative to internal stakeholders for reference.
- On-call support for end-of-month email communications to the field.
- On-call support 24/7 to coordinate urgent communications per established protocols
- Backup for the email coordinator.
Requirements:
- AA/AS, BA/BS Marketing or equivalent certification in Communications or a related field.
- Minimum 2 years’ experience in Communications or a related field
- Basic knowledge of CRM.
- Ability to resolve routine problems.
- Ability to perform tasks and support projects under close supervision.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the Company
I
Iconma
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
COMPANY SIZE
2,000 to 2,499 employeesINDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/