Desktop Technician
The Computer Merchant, LTD.
Washington, DC
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JOB DETAILS
SALARY
$36–$40 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Analysis Skills, Communication Skills, Conference Management, Customer Support/Service, Desktop PC, Documentation, Employee Assistance Plan, Federal Laws and Regulations, Follow Through, Government, Identify Issues, Incident Management, Incident Response, Microsoft Office, Microsoft Windows 7, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Monitoring, Network Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Regulations, Remedy, Security Clearance, ServiceNow, State Laws and Regulations, Team Player, Time Management, United States Citizen, Writing Skills
LOCATION
Washington, DC
POSTED
5 days ago
JOB LOCATION: WASHINGTON, DC
WAGE RANGE*: 36.00-40.00 PER HOUR
JOB NUMBER: SAIJP00038589
REQUIRED EXPERIENCE:
• High School Diploma or equivalent
• 4+ years of applicable work experience
• Ability to obtain and maintain a public trust security clearance
• U.S. Citizen
• Experience supporting Windows 7, Windows 10, and MS Office 2013
• Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
• Strong analytical and follow through skills
• Strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Ability to work well as part of a team
JOB DESCRIPTION
The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.
Schedule: Candidate would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this.
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 10+ weeks.
Day to day tasks include:
• Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
• Follow up on outstanding requests and ensure timely resolution.
• Support 24/7/365 network and service monitoring activities.
• Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
• Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
• Close out tickets once issues are resolved and all necessary actions are completed.
• Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
• Develop, maintain, and implement SOPs and other documentation.
• Support Network devices.
• Other duties may be added and/or assigned as needed.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
About the Company
T
The Computer Merchant, LTD.
About TCM
If you would like to…
- Develop your skills
- Improve your earnings potential
- Gain greater control over your career
The Computer Merchant, Ltd. (TCM) has provided Information Technology Solutions and enterprise staffing services to Fortune 1000, mid to small sized corporations, as well as Federal, state, and local governments for over 30 years.
At The Computer Merchant (TCM), we are committed to your professional and financial success. We'll evaluate your background, experience and qualifications, and then recommend contract jobs that are the best match for your goals.
Fast Facts & Recognition:
- 41 year track record of success deploying over 63,000 consultants and core employees in critical positions for Fortune 1000 companies
- Access to over 11 million unique consultants nationwide
- Centralized and dedicated client delivery team
- Supplier Diversity Certification as a Veteran Business Enterprise
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1980
WEBSITE
http://itstaffing.com/