Desktop Support Technician
The Peak Organization
San Francisco, CA
JOB DETAILS
SALARY
$23–$25 Per Hour
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Administrative Skills, Adobe Product Family, Analysis Skills, Apple, Apple Macs, Audiovisual, Cisco Network Systems, CompTIA A+, Computer Display Hardware, Computer Hardware, Customer Experience, Customer Support/Service, Dell Computers, Desktop Administration, Detail Oriented, Establish Priorities, Hardware Upgrades, Hewlett-Packard Product Family, Identify Issues, Laptop PC, Leadership, Mac Operating System, McAfee Product Family, Microsoft Office, Microsoft Windows Operating System, Operating Systems, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Software Administration, Software Configuration Management, Software Upgrades, System Center Configuration Manager (SCCM), Systems Administration/Management, Team Player, Technical Consulting, Technical Recruiting, Technical Support, Testing, VPN (Virtual Private Network), Writing Skills
LOCATION
San Francisco, CA
POSTED
10 days ago
We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.
Desktop Support Technician - we are looking for a L2 Desktop Support Technician who has prior experience in desktop support, including troubleshooting support for MAC & Windows.
Below is the complete job description:
Primary Responsibilities:
• Monitor computer hardware performance and diagnose system issues
• Upgrade computers through the addition of new hardware, such as additional RAM or a
new disk drive
• Replace worn or defective parts and clean computer hardware according manufacturers’
specifications
• Perform testing of equipment that has been repaired, prior to returning the equipment to
the user
• Set up new configurations for computers including OS image deployment
• Install, configure, and upgrade software applications including rollout project
• Troubleshoot and resolve software application and OS related problems
• Track and route problems and requests tickets while thoroughly documenting actions
and resolutions
• Serve as escalation point of contact, identify, prioritize, and further escalate situations
requiring urgent attention
• Perform system health check and mitigation to meet software and security standards
including encryption, patching and backup
Knowledge and Skill Requirements:
- Extensive experience of supporting Office 365 Preferred Certification: Dell, HP, Apple Key Competencies:
- Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Think pad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crash plan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM, Casper
- Advanced technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience of customer IT service delivery, ticketing, and knowledge-based systems
- A+ certification or equivalent years of experience
Preferred Certification: Dell, HP, Apple Key Competencies:
Key Competencies:
• Positive attitude and collaborative approach in working within a team environment
• Ability to lead coordination efforts and manage workload efficiencies
• Strong customer service skills
• Strong oral and written communications
• Ability to learn and adapt quickly to changes
• Critical thinking and analytical capabilities in troubleshooting and problem solving
• Planning, organizing and prioritizing skills • Attention to detail
• Ability to be flexible and handle stressful situations at times
• Ability to be flexible and handle stressful situations at times
If you are interested in this opportunity, please reply with your most updated resume in Word document in an effort for us to discuss further.
About the Company
T
The Peak Organization
Peak Organization is a leader in recruiting and placing marketing, advertising, communications and creative professionals for Fortune 500 companies, major advertising agencies, cutting edge interactive agencies, design firms, publishing, professional and non-profit services organizations.
Our temps/consultants fill in on special projects, new business pitches, vacations, maternity leaves, etc. Due to our legacy of excellence, we present your credentials with ease and confidence.We also offer a temp-to-hire option, so you can "test-drive" the working relationship - without risk.
Permanent placements provide our clients with long term, successful career matches. We are dedicated to understanding your goals and strategy, and to maintaining the highest standard of excellence, professionalism and responsiveness. We welcome the opportunity to work with you in identifying exceptional career opportunities on a temp, temp-to-hire or permanent basis.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1970
WEBSITE
http://www.peakorg.com/