Desktop Support Technician
Techlink Systems Inc
Jackson, MS
Job Title: Field Engineer 3
Location: Jackson, MS (onsite)
Contract Duration: Contract until 02/27/2027
Job Responsibilities :
- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Job Description :
- 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
- Install and configure desktop software
- Troubleshoot all desktop installed software
- Identify network problems involving desktop or laptop computers
- Manage accurate inventory of desktop hardware
- Configure desktop hardware and software for new and existing users
- Resolve moderate end-user hardware/software problems including remote access software
- Ensure desktop software license compliance
- Resolve technical problems with desktop equipment and software
- Maintain desktop software and hardware and also support mobile workforce
- Perform installation, configuration and upgrades on desktop hardware and software
- Install new hardware, software and upgrades on desktop computers, and laptops
- Customize desktop applications to meet user
- Build and configure desktop and laptop computers for new users
- Maintain printers and related hardware/software
- Work primarily with desktop, and laptop hardware and software
- Perform onsite technical support to address desktop/laptop issues
- Troubleshoot computer hardware and software problems
- Provide expert level support of all desktop and network hardware and software applications
- Resolve technical hardware and software issues
- Resolve technical problems with desktop computing equipment and software
About the Company
Techlink Systems Inc
TechLink Systems is a national provider of staffing services with offices in New York, Philadelphia, Los Angeles, San Francisco, Columbus, and Ft Lauderdale as well as a development and support center in Bangalore, India. We are an NMSDC and WBENC Certified Minority Business that has been recently recognized with the TAPFIN 2016 Excellence Award as well as became a TAPFIN Elite Partner of 2016. We serve the contract staffing, recruitment and HR management, project outsourcing, and software development needs of clients nationwide including many Fortune 500 companies. Striving to create personal relationships with clients, TechLink becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. At TechLink, seasoned industry professionals deliver an array of custom-tailored managed services including IT security, support, project management, and much more. The company’s talented recruiters and HR specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. We even have a development center located in Bangalore, India, which is used to serve clients’ needs for outsourced software development projects.