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Desktop Support Technician

Crescens Inc.

Harrisburg, PA

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JOB DETAILS
LOCATION
Harrisburg, PA
POSTED
23 days ago
Job title : Desktop Support Technician
Location: Harrisburg, PA (1-2 Days onsite)
Duration : 6+ Months Contract
Type : Contract

Position Description:
  • This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc. Assisting with video technology in conference rooms when necessary. This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs. Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team. Will also provide incident management services via remote control when an actual desktop visit is avoidable. This position is accountable for all technical support of EBR Executive Staff.
  • This position will spend 1 to 2 days per week in the Labor & Industry building working with the user account management team to create modify resource and user accounts in active directory.
  • Telework part-time, reporting onsite as needed for user support issues that cannot be performed remotely, hardware deployments, and other projects. Teleworking is currently considered temporary, and if/when it ends, you will be required to report daily to your headquarters office to perform your duties.

Skills:
  • The skill level of this position requires the ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.

List of Skills:
  • Thorough knowledge and use of ServiceNow or understanding of asset management system
  • Expert knowledge and use of Windows OS and O365 Office products
  • Excellent customer service awareness and communication skills
  • Knowledge of hardware desktop, printer, scanner, video
  • Knowledge of software
  • Knowledge of imaging workstations using SCCM
  • Excellent troubleshooting and problem-solving skills
  • Ability to transport/lift boxes/equipment
  • Ability to work independently and as a member of a team
  • Knowledge of VPN setup, support, and install
  • Able to resolve technical issues with users over the phone
  • Knowledge of active directory use and privileges
  • Creating/modifying resource accounts in Active Directory
  • Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
  • Create/Update Distribution Lists in Active Directory
  • Password resets in Active Directory
  • 17. Knowledge of wireless workstation setup and support
  • 18. Ability to think and act under pressure
  • 19. Good organizational skills
  • 20. Excellent etiquette and professionalism

About the Company

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Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada.  We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality. 

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk.  A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2002
WEBSITE
http://crescensinc.com/