Desktop Support Technician
Goldbelt, Inc.
Fort Pierce, Florida
Please note that this position is contingent upon the successful award of a contract currently under bid.
A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services.
Summary:
The Desktop Support Technicians provide technical support for IT systems, hardware, and software platforms used by the National Museum of Natural History (NMNH). They are responsible for day-to-day IT operational support to ensure smooth functioning of museum IT infrastructure.
Responsibilities:Essential Job Functions:
Troubleshoot, repair, and maintain computer systems, printers, and peripheral devices.
Provide end-user support for Windows and Mac environments.
Install, configure, and update software applications.
Support web management systems and database platforms.
Assist with inventory management of IT equipment.
Maintain documentation of support tickets, resolutions, and technical processes.
Necessary Skills and Knowledge:
Strong background in IT troubleshooting, network connectivity, and system support.
Knowledge of hardware/software installation and diagnostics.
Familiarity with imaging, patching, and account provisioning.
Excellent customer service and communication skills.
Minimum Qualifications:
2+ years of IT help desk or desktop support experience.
Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified).
Ability to pass Smithsonian Institution background checks for credentialing.
Preferred Qualification:
- CCNA
- Network +
- ServiceNow
Pay and Benefits
The pay range for this position is $31.00 - $42.00 per hour.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
About the Company
Goldbelt, Inc.
Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.
Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.
The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.