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Desktop Support Technician

Excelraise

Columbia, SC

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JOB DETAILS
SALARY
$55–$60 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Application Programming Interface (API), Canvas, Centers for Disease Control and Prevention (CDC), Data Analysis, DevOps, Financial Administration, Financial Systems, HIPAA (Health Insurance Portability and Accountability Act), Information Technology & Information Systems, Information/Data Security (InfoSec), JavaScript, Maintain Compliance, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Operational Support, Power BI, REST (Representational State Transfer), Regulatory Compliance, Reporting Dashboards, Requirements Management, Scripting (Scripting Languages), Security Compliance, Software Development, Software Development Lifecycle (SDLC), Standards Development, Team Player, Test Plan/Schedule, Testing, U.S. National Institute of Standards and Technology (NIST), Windows PowerShell
LOCATION
Columbia, SC
POSTED
24 days ago
  1. Core Job Details
    • Job ID: 10045
    • Job Title: Network Technician / Desktop Support Technician
    • Client: State of South Carolina- SCDPPPS
  • Job Description: IT technical support for endpoint devices for central and remote locations.

  • Daily duties / responsibilities:
    • Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
    • Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
    • Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
    • Participates in network troubleshooting for connection- based issues between endpoint devices and distribution switches.
    • Processes inventory and maintenance requests for computer systems and printers on the network.
    • Conducts and aids in inventory of computer equipment across all agency regions of sc.
    • Assists in preparing new systems and devices for employees.
    • Updates active directory information for users and conducts password resets and system configuration updates using SCCM.

 

  • Basic Qualifications:
  • Bachelor's Degree or Master’s Degree in computer science, or information systems/technology management OR 5+ years of experience as a Network Technician.
  • 5+ years of experience in enterprise desktop support and customer service.
  • Skilled in desktop administration for Windows 10 and Windows 11.
  • 3+ years of experience in System Administration
  • At least 3 years of experience with all of the following: SCCM (System Center Configuration Manager), MDM (Mobile Device Management), and GPO (Group Policy Object)

 

  • Preferred Skills:
  • Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
  • Mobile device management - Airwatch, MS Intune
  • Lansweeper
  • Any of the following certifications: A+, Network+. Security+, MCSA: Windows 10
  • Job Location:1801 Main Street Columbia, SC – 29201
  • Job Duration:6 months + with possibility of Extension
  • Job Category:Technical Support
  • ***This is Fully Onsite Job***
  • ***Candidate Must be a SC resident. No relocation allowed***
  • Job Industries:
    • Information Technology

About the Company

E

Excelraise

Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.
COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
WEBSITE
http://www.excelraise.com