Job Summary: We are seeking a skilled and motivated
Desktop Support Specialist to join our IT team. This role is primarily responsible for providing technical support for end-user systems, focusing heavily on
Microsoft technologies. The ideal candidate will have relevant certifications, a strong history of performance in technical support roles, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently. Experience with Azure server environments is a plus.
Key Responsibilities:- Provide Tier 1 and Tier 2 desktop support for Windows-based environments.
- Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
- Configure, deploy, and maintain Windows PCs and applications across the organization.
- Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Assist with Active Directory tasks such as user account creation, permissions, and password resets.
- Provide remote support using tools such as Microsoft Intune, RDP, and remote management platforms.
- Document support activities and resolutions in the IT ticketing system.
- Collaborate with other IT staff to ensure timely and effective resolution of incidents.
- Assist in maintaining system images, patch management, and software deployments.
- Participate in IT projects, including upgrades, rollouts, and process improvement initiatives.
- Provide occasional support for server and network infrastructure under guidance from senior IT staff (preferred).
Qualifications: Required:- 5+ years of experience in desktop or technical support roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
- Familiarity with Active Directory and basic network troubleshooting.
- Experience working with MSP vendors
- Wifi/printers/access control experience
- Excellent verbal and written communication skills.
- Proven ability to deliver high-quality customer service and technical support.
Certifications (Required or Preferred):- CompTIA A+ (Required or equivalent experience)
- Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
- CompTIA Network+ , MCSA, or other relevant Microsoft certifications (a plus)
Preferred:- Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
- Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
- Experience with mobile device management (MDM) solutions such as Microsoft Intune.
Personal Attributes:- Strong work ethic and ability to prioritize tasks independently.
- Commitment to continuous learning and staying current with technology trends.
- Team player with a customer-first mindset.
- Organized, detail-oriented, and dependable.
What We Offer:- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- A collaborative and supportive work environment.
- The chance to work with modern tools and technology in a growing organization.