Desktop Support Specialist

Job Summary:
We are seeking a skilled and motivated Desktop Support Specialist to join our IT team. This role is primarily responsible for providing technical support for end-user systems, focusing heavily on Microsoft technologies. The ideal candidate will have relevant certifications, a strong history of performance in technical support roles, excellent communication skills, and the ability to troubleshoot and resolve issues efficiently. Experience with Azure server environments is a plus. Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for Windows-based environments.
• Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
• Configure, deploy, and maintain Windows PCs and applications across the organization.
• Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with Active Directory tasks such as user account creation, permissions, and password resets.
• Provide remote support using tools such as Microsoft Intune, RDP, and remote management platforms.
• Document support activities and resolutions in the IT ticketing system.
• Collaborate with other IT staff to ensure timely and effective resolution of incidents.
• Assist in maintaining system images, patch management, and software deployments.
• Participate in IT projects, including upgrades, rollouts, and process improvement initiatives.
• Provide occasional support for server and network infrastructure under guidance from senior IT staff (preferred).

Qualifications:
Required:

• 5+ years of experience in desktop or technical support roles.
• Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Office Suite.
• Familiarity with Active Directory and basic network troubleshooting.
• Experience working with MSP vendors
• Wifi/printers/access control experience
• Excellent verbal and written communication skills.
• Proven ability to deliver high-quality customer service and technical support.

Certifications (Required or Preferred):

• CompTIA A+ (Required or equivalent experience)
• Microsoft Certified: Modern Desktop Administrator Associate (Preferred)
• CompTIA Network+ , MCSA, or other relevant Microsoft certifications (a plus)

Preferred:

• Experience supporting Windows Server (Azure) environments, including user permissions, basic services, and patching.
• Familiarity with ITSM tools such as ServiceNow, Zendesk, or Jira.
• Experience with mobile device management (MDM) solutions such as Microsoft Intune.

Personal Attributes:

• Strong work ethic and ability to prioritize tasks independently.
• Commitment to continuous learning and staying current with technology trends.
• Team player with a customer-first mindset.
• Organized, detail-oriented, and dependable.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• A collaborative and supportive work environment.
• The chance to work with modern tools and technology in a growing organization.