Desktop Support Engineer II
Metasys Technologies, Inc.
Stamford, CT
Desktop Support Engineer II
Stamford, CT (Onsite)
7+ Month Contract
Responsibilities:
On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
Walk-up, phone, and email support with no appointment needed.
Full incident resolution related to Local Services.
Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
General IT guidance and support for user devices.
Management of local consigned hardware stock for break-fix and service requests.
Logging of Incidents or Service Requests on behalf of users when required.
Completion of Service Requests that can be resolved directly on-site.
Implementing small service improvements based on recurring user feedback.
Providing both ticket-based and in-person ( shoulder-tap ) support for Desktop and Voice-related issues.
Services delivered at:
600 Washington Blvd., Stamford, CT (Primary Site) 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
About the Company
Metasys Technologies, Inc.
With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.
Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.
We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.
Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.
If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.