Desktop Support Analyst Consultant
Mitchell Martin
New York, NY
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JOB DETAILS
SALARY
$35–$42 Per Hour
LOCATION
New York, NY
POSTED
5 days ago
Location: New York, NY
Position Type: Contract
Compensation
Pay Range:$35.00-$42.00 Per HR
Job Description:
Join our team as a Desktop Support Analyst Consultant in New York, NY, where you'll provide top-tier IT support in a contract role.
You'll be responsible for delivering high-quality desktop support services, managing technical issues, and ensuring customer satisfaction.
Proficiency in various technology environments is essential to succeed in this role.
Key Responsibilities
Deliver excellent customer service in all interactions.
Address and escalate service issues promptly.
Represent local needs during the development of technical standards.
Provide user coaching both onsite and remotely.
Maintain and improve service levels according to global standards.
Qualifications
Minimum of 4 years supporting desktop environments with at least 500 clients.
Experience with Windows OS and Office Suites for 4 years.
Experience with Apple devices for 4 years.
Relevant certifications are strongly preferred.
Experience supporting both onsite and remote users.
Core Technologies
Windows OS | Apple Devices | Audio/Visual Equipment | Ticketing Systems | Networking | Infrastructure | Microsoft Services
Contact Information
Jon Dooling,jon.dooling@itmmi.com
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
About the Company
M
Mitchell Martin
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com