Desktop Support Analyst

This is a contract to hire role!

LOCATION: Bethesda, MD (ONSITE)

Local candidates ONLY!

Must have experience with Jira as a ticketing tool.

We are seeking a highly responsive and detail-oriented IT Support Specialist to provide hands-on technical support in a fast-paced executive office environment. This role primarily supports C-suite executives and ensures seamless day-to-day technology operations across a small but dynamic user base.

Key Responsibilities:

• Provide end-user support for laptops, desktops, and mobile devices, including setup, configuration, and troubleshooting
• Deliver audio/video support for meetings, presentations, and conferencing systems
• Troubleshoot and resolve issues related to Wi-Fi connectivity and network access
• Support and maintain printers and other office hardware
• Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
• Manage and track support requests using Jira, ensuring timely resolution and proper documentation
• Provide white-glove support to C-suite executives, maintaining a high level of professionalism and discretion
• Support a core group of approximately 10 users, with scalability to handle up to 30–40 users during peak or visitor-heavy periods

Qualifications:

• Proven experience in IT support, preferably in an executive or high-touch environment
• Strong knowledge of Microsoft 365 and common business applications
• Experience using Jira
• Solid understanding of networking fundamentals, including Wi-Fi troubleshooting
• Experience supporting AV equipment and conferencing tools
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks in a dynamic environment

Preferred:

• Experience supporting C-level executives or senior leadership
• Familiarity with small office infrastructure and hybrid work environments