Deputy Program Manager / Operations Lead

Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

Position Overview:

The Quality Control Manager (QCM) is responsible for the development, implementation, and administration of the contract Quality Control Program (QCP) to ensure all facilities management services meet the performance standards, technical requirements, and compliance criteria specified in the Government Performance Work Statement (PWS), Statement of Work (SOW), and applicable federal regulations.

The QCM operates independently from production staff and has full authority to identify deficiencies, implement corrective actions, and ensure compliance with contract requirements, safety standards, and quality assurance metrics.

Roles and Responsibilities

Quality Control Program Administration

• Develop, implement, and maintain the Contract Quality Control Plan (QCP) in accordance with government contract requirements.
• Ensure all work performed complies with the Performance Work Statement (PWS), contract specifications, safety regulations, and applicable federal standards.
• Maintain an effective inspection and monitoring system to evaluate performance.

Inspections and Surveillance

• Conduct scheduled, random, and follow-up inspections of facilities management services including maintenance, repair, custodial, grounds, and related services.
• Monitor contractor performance to ensure compliance with contract performance standards and service delivery metrics.
• Verify completion and quality of preventive maintenance, corrective maintenance, and service work orders.

Deficiency Identification and Corrective Actions

• Identify deficiencies, non-conforming services, and operational issues.
• Document findings in the Quality Control inspection system or CMMS.
• Develop and track Corrective Action Plans (CAPs) to resolve deficiencies.
• Ensure deficiencies are corrected within required contract timelines.

Documentation and Reporting- Maintain comprehensive Quality Control documentation and records, including:

• Inspection reports
• Deficiency logs
• Corrective action reports
• Quality Control meeting minutes
• Performance metrics tracking
• Prepare and submit quality control reports to the Program Manager and Government representatives as required by the contract.

Coordination with Government Representatives

• Serve as the primary liaison with the Contracting Officer Representative (COR) and Government Quality Assurance personnel regarding quality control matters.
• Participate in Quality Control meetings, contract performance reviews, and inspections.
• Support Government evaluations conducted under the Quality Assurance Surveillance Plan (QASP).

Meetings and Communication

• Conduct regular Quality Control meetings with operational staff.
• Develop and distribute memorandums of instruction, quality alerts, and operational guidance.
• Ensure staff are informed of performance standards, compliance requirements, and corrective actions.

Continuous Improvement

• Evaluate operational processes and service delivery methods to identify opportunities for performance improvement and cost efficiency.
• Recommend improvements to procedures, training, and workflow systems.
• Implement preventive measures to reduce recurring deficiencies.

Minimum Qualifications

The Quality Control Manager shall possess:

• A minimum of three (3) years of documented experience in quality control management, preferably within facilities management, building operations, construction, maintenance services, or federal service contracts.
• Demonstrated ability to operate independently and make timely decisions to effectively manage and enforce a Quality Control Program.
• Proven ability to analyze organizational and operational deficiencies and develop effective and economical corrective actions.
• Strong verbal and written communication skills sufficient to conduct professional meetings, prepare reports, and develop memorandums of instruction.
• Experience preparing and implementing Quality Control Plans (QCP) and maintaining inspection documentation.
• Ability to coordinate with Government Quality Assurance Evaluators (QAEs) or Contracting Officer Representatives (CORs).

Preferred Qualifications

• Experience supporting Federal facilities management service contracts (DoD, VA, GSA, DHS, or similar agencies).
• Familiarity with Performance Work Statements (PWS) and Quality Assurance Surveillance Plans (QASP).
• Experience using Computerized Maintenance Management Systems (CMMS).
• Certifications such as:
• Certified Quality Manager (CQM)
• Certified Facility Manager (CFM)
• Facilities Management Professional (FMP)
• OSHA Safety Training (preferred)

Why Join SFMS?

• Competitive salary and benefits

• Opportunities for advancement in a growing company

• Supportive leadership and team culture

• Work with a company committed to sustainability and service excellence

If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.

Knowledge, Skills, and Abilities-The QCM must demonstrate:

• Strong understanding of federal contract quality control systems.
• Knowledge of facilities management operations, maintenance procedures, and inspection methods.
• Ability to interpret Performance Work Statements (PWS), technical specifications, and regulatory requirements.
• Strong analytical and problem-solving abilities.
• Excellent organizational and documentation skills.
• Ability to manage multiple priorities in a performance-based contract environment.

Independence of the Quality Control Manager- In accordance with federal contracting best practices:

• The QCM shall operate independently from production supervision to ensure objective evaluation of work performance.
• The QCM shall have the authority to stop work that does not meet contract standards and require corrective action.

Working Conditions

Work is performed in both administrative office settings and field environments. The position requires routine facility inspections, which may include mechanical spaces, rooftops, utility areas, and other operational locations.