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Deployment Engineer (SaaS)

Tyler Technologies Inc.

Billings, MT

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JOB DETAILS
LOCATION
Billings, MT
POSTED
30+ days ago
Deployment Engineer (SaaS)Apply OnlineThe Deployment Engineer installs and configures hardware, Tyler software, and 3rd party software remotely. Installs and configures interfaces between Tyler Software and other applications. Troubleshoots issues of moderate difficulty that arise during these installation processes.Responsibilities - Performs remote installation services for new and existing clients in accordance with the service work order.- Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux- Installs and configures databases which include Microsoft SQL Server- Installs and configures web servers and deploy web products to clients.- Installs, configures, and tests all components to the expected revisions and performance standards- Provides technical training to clients regarding software installation procedures as needed- Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase.- Documents results of service work performed for use by internal staff.- Position may require off-hours coverage based on customer demand.- Troubleshoot and ensure the validity of the architectural solutions.- Contributes to company knowledge library.- Follows documented Tyler Technologies policies and procedures.- Escalates to senior team members and department members if situation is beyond ability and additional assistance is needed- Write and maintain documentation in standard repositories.- Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.- Be involved in the maintaining, implementation, and growth of the cloud infrastructure.- Partners with product dev teams to troubleshoot and maintain scalable services.- Stay current with new technology options and vendor products.- Proactively using monitoring tools and insights within our SaaS environment.- Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.- Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks while working independently.- Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.LocationBillings, Montana | Lakewood, Colorado | Lubbock, TexasTravel0-5%Qualifications- Bachelor's degree in computer science, MIS, or comparable work experience.- Experience administering and installing applications on Windows or Linux servers.- Experience installing or configuring the Microsoft SQL Server database engine.- Proficiency with PowerShell or other scripting languages.- Working knowledge of server hardware and network configurations.- Basic knowledge of web server technology, .NET framework, and SSL security.- Excellent interpersonal and communication skills.- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.- Strong analytical and problem-solving skills.- Ability to work independently and in a team environment.- Demonstrated ability to maintain a positive, professional attitude.- Work through technical issues with customers.- Present to the client a courteous, highly professional attitude.- Occasional travel may be required.- Weekend work may be required.Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

About the Company

T

Tyler Technologies Inc.

Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.

We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.

Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:

State & Local Government Solutions
  • ERP | Financial
  • Courts & Justice
  • Appraisal & Tax
  • Records & Documents
  • Planning, Permitting & Licensing
  • Public Safety
School Solutions
  • Student Management
  • Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.

Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Accounting and Auditing Services
FOUNDED
1966