Department Secretary - Full Time

Responsibilities:

• ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
• 1. Answer telephones in a prompt, courteous and helpful manner. Screen all calls. Direct calls to proper staff or areas.
• 2. Take messages accurately and relay messages promptly.
• 3. Accurately post charges for all outpatient services in appropriate systems.
• 4. Maintain files in accordance with department procedure.
• 5. Prepare copy work for various departments when requested.
• 6. Greet patients and visitors, ascertain needs and respond appropriately as directed by policy and procedures.
• 7. Ensure timely and accurate patient pre-registration, sign-in, activation and re-registration in accordance with system processes.
• OTHER JOB DUTIES AND RESPONSIBILITIES
• 1. Transcribe and type documents, reports, memos, and correspondence as directed.
• 2. Sort and distribute all mail accurately on a daily basis.
• 3. Manage and order office supplies as needed. Maintain office equipment, calling for repairs when necessary.
• 4. Provide cross-coverage, as necessary, for benefit verification and patient registration.
• 5. Cover for senior secretary in her/his absence.
• 6. Support customer service and performance improvement goals of the department
• collaborate with other caregivers/staff, within and outside the department, to develop means of enhancing patient care and service.
• 7. Maintain standards of confidentiality.
• 8. Participate in unit compliance as related to established standards.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience: •And Previous experience in secretarial and/or reception duties •Experience in a healthcare setting preferred