Delivery Specialist
The Sherwin-Williams Company
Cleveland, OH
Apply
JOB DETAILS
LOCATION
Cleveland, OH
POSTED
30+ days ago
Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.
Maintain and update delivery resources when exceptions occur.
Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers
Provide customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service
Effectively communicate via phone, text, and email
Provide support for multiple districts throughout Paint Stores Group
Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group
Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.
Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability.
Add value to store operations and ensure overall customer satisfaction.
Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.
Identify and report procedure/policy violations to the appropriate field personnel.
Directly identify and address any issues constraining service in assigned districts.
Responsible for communicated metrics in specific areas of responsibility.
Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.
Work with SWDS Supervisors to achieve department goals.
Become an expert user of all Department Software.
Position may also be responsible for various administrative functions as needed by department.
Education
Required:
High School Diploma or GED
Preferred:
Associate or bachelor's Degree
Experience
Required:
1-2 years of experience in a customer service-based role
Preferred:
SWDS Routing and Dispatching experience
Experience working with Telematics and/or Logistics Software
Position Requirements
Required:
Time management experience working with deadlines.
Multitasking in a fast-paced dynamic environment
Preferred:
Previous Sherwin-Williams store operations and product knowledge
Dispatching and Routing Software Experience
Cisco Finesse - Phones
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
About the Company
T