Why Join Endeavor HCBS?

Working in Home and Community-Based Services is more than a job-it is an opportunity to make a real and lasting impact in the lives of individuals with special needs and their families. At Endeavor HCBS, we believe every person deserves to be treated with dignity, respect, and compassion.

We are looking for a leader who brings energy, strength, and heart to their work-someone who can build a team that feels proud of what they do and confident in the difference they make every day.

Mesa Branch Manager

Endeavor HCBS, LLC

Job Type: Full-Time, Salaried, Exempt
Reports To: Division Manager
Location: Mesa, AZ

Regular Schedule: Monday–Friday, 8:30 AM–4:30 PM
Evening and weekend work may be required as operationally necessary.

Job Summary

The Mesa Branch Manager provides leadership, operational oversight, compliance management, and program growth for Endeavor HCBS's Mesa office. This role oversees Care Coordinators and the Front Office Coordinator, ensuring individuals with developmental and special needs receive high-quality, person-centered services that promote dignity, independence, and quality of life.

This is a hands-on leadership role for someone who is tough but compassionate, high-energy, and fun, while maintaining professionalism and accountability. The ideal candidate leads with heart, creates structure, holds people to high standards, and makes staff feel proud of the meaningful work they do every day.

Work Schedule & Employment Status

This is a salaried, exempt leadership position. While regular hours are Monday through Friday from 8:30 AM to 4:30 PM, the Branch Manager is expected to work a flexible schedule as needed to meet operational, training, compliance, and client-support needs. This may include occasional evening or weekend work. Compensation is based on leadership responsibilities and performance outcomes, not hours worked.

Essential Job Functions

• Lead and supervise Care Coordinators and the Front Office Coordinator with clarity, accountability, and support

• Conduct weekly one-on-one meetings to review caseloads, unit production, onboarding progress, and challenges

• Ensure Care Coordinators are actively onboarding new clients, matching DSPs, and maintaining service continuity

• Track and review weekly branch metrics including billing units, new intakes, DSP onboarding, and retention

• Oversee branch spending and operational expenses responsibly

• Ensure accurate and timely billing, payroll exception review, and documentation compliance

• Partner with the Front Office Coordinator to ensure DSP credentials remain current and renewals are scheduled on time

• Ensure in-house CPR, First Aid, and Article 9 trainings are scheduled regularly with a minimum of four (4) participants per class

• Maintain ongoing compliance with AZ DES, DDD, AHCCCS, and Endeavor HCBS policies and procedures

• Serve as the on-site leader and escalation point for families, staff, and community partners

• Support the Community Liaison with local outreach, relationship-building, and community engagement in the East Valley area

• Foster a culture of dignity, professionalism, pride, and compassion for individuals with special needs

• Model calm, confident leadership in a fast-paced and emotionally meaningful environment

Introductory Employment Period

The first ninety (90) days of employment are considered an introductory period. During this time, performance, leadership effectiveness, cultural alignment, and training completion will be evaluated. A formal 90-day review will be conducted prior to confirmation of permanent employment. Completion of the introductory period does not alter the at-will nature of employment.

Compensation & Benefits

• Salary Range: $55,000–$62,000 annually (based on experience, qualifications, and demonstrated leadership ability)

• Ten (10) paid holidays annually

• Eighty (80) hours of paid time off (PTO)

• Medical, dental, and vision insurance available after sixty (60) days of employment

• Additional benefits may be offered in accordance with company policy

Qualifications

• Bachelor's degree in Social Work, Human Services, Business Administration, Organizational Leadership, Special Education, or a related field, or equivalent professional experience.

• Minimum of two (2) years of supervisory experience in HCBS, DDD, or a related human services field

• Strong working knowledge of Arizona DDD regulations, HCBS services, and Medicaid billing requirements

• Demonstrated ability to lead teams with both accountability and compassion

• Strong organizational, communication, and problem-solving skills

• Ability to work a flexible schedule, including evenings or weekends as operationally necessary

Required Certifications & Licensure

• AZ DPS Level 1 Fingerprint Clearance Card (must be obtained within ninety (90) days of hire)

• CPR & First Aid Certification (must be obtained within the first thirty (30) days of hire)

• Article 9 Training Certification (must be obtained within the first thirty (30) days of hire)

• Valid Arizona driver's license with current, valid automobile insurance maintained throughout employment