Database Analyst (InTapp/Litera)
Open Systems Technologies
Boston, MA
JOB DETAILS
SALARY
$110,000–$115,000 Per Year
LOCATION
Boston, MA
POSTED
4 days ago
3 days in Boston, NYC, or D.C. offiice
Compensation: $110-115k
Working with the Database Systems team within the Information Technology Department, this Database Systems Analyst role focuses on support of Litera's cloud-based law firm knowledge management platform, Foundation, and Intapp's Cloud applications, currently Time, Terms, and Intapp Integration Service (IIS/Boomi). This role will provide escalated support for these systems as well as carry out focused project work for both business change and service improvement. Where there is capacity beyond business-as-usual and project work, the Database Systems Analyst will identify opportunities for improving and automating processes as well as providing additional support to the Database Systems team and its responsibilities.
Responsibilities:
- Perform administrative functions for Litera Foundation and Intapp Cloud applications (Time, Terms, and IIS/Boomi).
- Monitor and maintain data integrations between systems, ensuring a deep understanding of end-to-end processes and data flow.
- Provide end-user support for escalated Intapp Cloud and Litera Foundation application issues.
- Take ownership of escalated issues and see them through to resolution.
- Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle.
- Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented.
- Identify opportunities for process improvement and develop appropriate solutions.
- Develop and maintain a deep technical knowledge of Litera Foundation and Intapp product suite.
- Stay current with Intapp and Litera email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
- Optimize administration of Litera Foundation and work with the Marketing team to deploy product enhancements and advanced features.
- Optimize administration of Intapp Cloud products (Time and Terms) and work with the Finance and IT User Experience teams to deploy advanced features. Assist Database Systems team with other tasks as needed.
Qualifications:
- A Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
- 3+ years of relevant work experience.
- Hands-on experience supporting Intapp product suite, especially Intapp Time. Additional experience with Intapp Integration Services (IIS/Boomi) and Intapp Cloud (Time and/or Terms, in particular) is a plus.
- Experience with Litera Foundation is a plus.
- Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature.
- Understanding of the business of law firms, including risk management issues facing firms.
- Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
- Ability to work collaboratively in a team-oriented environment.
- Ability to be flexible and adaptable to support new firm strategies and changing priorities.
- Willingness to work outside of normal business hours to apply system updates or resolve issues as needed.
- Willingness to share skills and experience with other members of the team and within the IT Department.
- Extensive application troubleshooting experience in an enterprise environment.
- Strong knowledge of relational databases and TSQL scripting.
- Light to moderate hands-on experience developing and/or maintaining workflows, rules, and processes in Intapp Integrate (Integration Builder/IB) for the Intapp suite of applications preferred.
- Light to moderate hands-on experience with Python, PowerShell, or other scripting languages and development tools is a plus.
- Knowledge of Elite 3E or other Legal Practice Management Systems is a plus.
- Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
- Strong planning, project management and organizational skills.
- Strong sense of urgency.
- Facility analyzing, working with and presenting data.
- Ability to collaborate and gain the respect, trust, and confidence of the Firm's attorneys and professional staff.
- Possess a "hands-on” tactical approach.
- Creative and proactive approach to problem solving.
- Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
- Demonstrated ability to grasp and implement new concepts quickly.
- Strong analytical abilities, resourcefulness, and attention to detail.
- Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
- Outstanding sense of customer service.
- Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
- Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
- Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical.
About the Company
O
Open Systems Technologies
At OST, we’re a bit like what you may call a machine, but with a more human touch. Day in and day out for the last 28 years we’ve been more than just a staffing company. Throughout this time we’ve built relationships, we’ve grown together internally and externally, and have created a system that allows us to personally cater to the needs of our clients and candidates. As we celebrate this occasion, it important to note that for us, 28 years is more than just a number or an anniversary. It is 28 years of relationships, 28 years of trust, and 28 years of total reliability. We’ve been a mentor for some, a team builder for others, but most importantly we’ve been there. We know there is no substitute for experience, so let us help you navigate through the ever changing web of talent.
Operating in a crowded marketplace, we have succeeded by staying ahead of the curve. No two projects are the same, and neither are our solutions. We’ve got the connections. We know the people. We have the opportunities. How soon can you start?
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.opensystemstech.com/