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Data Operations Analyst Sr

Electric Reliability Council of Texas

Taylor, TX

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JOB DETAILS
SALARY
$90,220–$153,380 Per Year
LOCATION
Taylor, TX
POSTED
2 days ago
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Supports and ensures the reliability, performance, and integrity of enterprise data platforms across cloud (Azure Databricks, ADLS, Power BI) and on-premises systems (Oracle, Informatica, SAS, Cognos). Works as part of the Data Operations team to monitor data pipelines, troubleshoot incidents, support migrations and releases, and maintain platform stability. Progressively assumes responsibility for operational ownership, automation, observability, governance, optimization, and reliability engineering practices to support business-critical data workloads. Job Duties Level 2 & 3 Owns day-to-day operations of assigned data platforms or pipeline domains. Investigates and resolves moderately complex incidents with minimal supervision. Performs root cause analysis for recurring issues and documents corrective actions. Coordinates with infrastructure, security, and engineering teams during deployments and incident resolution. Supports migration activities, platform upgrades, and release validation. Implements monitoring enhancements and automated health checks. Participates in disaster recovery testing and data validation exercises. Optimizes SQL queries and pipeline performance under guidance. Assists in implementing cost-monitoring practices for cloud workloads. Communicates operational status and risks to stakeholders. Prioritizes workload to meet team service-level objectives. Level – Sr. (in additional to Level 2 &3) Ensures end-to-end reliability of data platforms, including cloud (Azure Databricks, ADLS) and on-premises systems (Oracle, Informatica, SAS, Cognos). Leads incident response and root-cause analysis for critical data operations issues, driving permanent fixes. Architects monitoring and observability frameworks for data pipelines, BI refreshes, and platform health, leveraging golden signals and automated checks. Designs and implements automation and infrastructure-as-code solutions to streamline operational workflows and environment provisioning. Governs data migrations, releases, and upgrades, ensuring integrity, rollback strategies, and compliance with change management standards. Optimizes data pipelines, queries, and storage strategies for performance, scalability, and cost efficiency across hybrid environments. Develops and validates disaster recovery and business continuity plans for data platforms, meeting SLA objectives. Drives FinOps practices and capacity planning for data workloads, enforcing cost guardrails and resource optimization. Implements security and compliance controls for data operations, ensuring audit readiness and adherence to regulatory requirements. Serves as Subject Matter Expert (SME) for data reliability and operational excellence. Mentors analysts and curates knowledge assets, fostering best practices in governance and reliability. Conveys team strategy and operational goals through strong written and verbal communication. QUALIFICATIONS Education Bachelor’s degree in computer science, Information Systems, or related field OR equivalent combination. Required Experience Level II 2+ years of experience in data/platform operations or technical support. Level III 4+ years of experience in enterprise data/platform operations. Proven experience with hybrid cloud/on-prem data ecosystems. Level Senior 5+ years of experience in data/platform operations or site reliability with enterprise scope. Proven track record leading complex operational initiatives and incident responses. Extensive experience with enterprise-scale cloud and on-premises data platforms. Preferred Experience Level II Working knowledge of Azure, SQL, and enterprise data tools. Level III Experience with automation and observability tools. Level Senior Experience designing and implementing observability, automation, and reliability solutions. Background in ITIL process implementation and operational governance. ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $90,220 - $153,380 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.

About the Company

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Electric Reliability Council of Texas