Customer Support Specialist
Accentuate Staffing
Morrisville, NC
Accentuate Staffing is currently recruiting for Customer Support Specialist with one of our clients in Morrisville, NC. In this position the Customer Support Specialist will serve as a key liaison between customers and internal teams, ensuring a seamless order experience and delivering world-class service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer experiences.
Responsibilities:
- Serve as the primary point of contact for inbound and outbound customer inquiries via phone and email
- Deliver high levels of customer satisfaction through proactive follow-up, clear communication, and transparency
- Communicate order status, shipping timelines, delays, billing issues, returns, and payment resolutions
- Process customer orders, returns, credits, and updates in accordance with company policies
- Ensure accuracy and completeness of order and customer data within ERP and CRM systems
- Resolve issues related to order fulfillment, shipping, billing, and product information
- Document all customer interactions and resolutions in the CRM system
- Manage customer complaints and track issues through to resolution
- Create and maintain customer accounts and order records
- Build and maintain relationships with key customer accounts
- Collaborate cross-functionally with Sales, Operations, Finance, and Quality teams
- Support order prioritization and help ensure shipping commitments are met
- Adhere to service standards, internal controls, and documentation requirements
- Participate in team meetings, training sessions, and continuous improvement initiatives
- Identify trends, recurring issues, and opportunities for process improvement
Requirements:
- Bachelor’s degree in Business Administration or a related field preferred, or
minimum of 2+ years of experience in customer service, account management, or sales support - Experience with CRM systems (Salesforce strongly preferred) and order entry processes
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.)
- Strong computer skills with the ability to navigate multiple systems simultaneously
- Detail-oriented with strong organizational skills
- Excellent communication and problem-solving abilities
- Customer-focused mindset with a commitment to service excellence
About the Company
Accentuate Staffing
Since 1996, Accentuate Staffing has delivered “The Power of Positive” to you. As one of the Triangle’s largest woman-owned companies, Accentuate Staffing sources candidates in the career specialties of Accounting/Finance, Office Professional, Information Technology, Scientific/Clinical, Light Industrial and R&D Consulting services. The current roster of more than 250 corporate clients is diverse, highly regarded, and often exclusive. Accentuate Staffing’s honors include nine Triangle Business Journal Fast 50 awards, four Raleigh Chamber Pinnacle Awards, No. 222 on the INC 500 list and an inaugural winner of the TBJ’s A Better World Award. Accentuate Staffing cherishes its position as a leader in the community, offering support to charitable institutions including Children’s Flight of Hope, National Students of AMF, the MS Society, the Shepard’s Table Soup Kitchen, and Stop Hunger Now among others. For detailed information on how “The Power of Positive” can impact your company or your career, please visit at www.accentuatestaffing.com.