Customer Support Specialist
Conrep Inc.
Middletown, DE
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JOB DETAILS
LOCATION
Middletown, DE
POSTED
30+ days ago
We are seeking a proactive and customer-oriented Customer Support Specialist to support clients using the Conrep Recruitment Management Platform. The ideal candidate will assist customers with platform navigation, troubleshoot technical issues, and ensure a smooth user experience across Conrep modules including ATS, CRM, Bench Management, and Job Distribution.
This role requires strong communication skills, problem-solving abilities, and the ability to work closely with product and technical teams to resolve issues quickly while maintaining high customer satisfaction.
Key Responsibilities:
- Provide product and technical support to customers using the Conrep platform.
- Assist users with ATS workflows, job postings, resume parsing, and candidate management.
- Troubleshoot issues related to job board integrations (LinkedIn, Indeed, ZipRecruiter, Dice, etc.).
- Respond to customer queries through email, chat, and support tickets in a timely manner.
- Guide clients on best practices for recruitment workflows and system usage.
- Work closely with the engineering and product teams to escalate and resolve complex issues.
- Document issues, resolutions, and maintain knowledge base articles.
- Conduct product onboarding sessions and user training when required.
- Ensure high levels of customer satisfaction and retention.
Qualifications:
- Bachelors Degree in Information Technology, Computer Science, Business, or related field.
- 24 years of experience in customer support, technical support, or SaaS product support.
- Experience with ATS platforms, recruitment software, or HR technology is highly preferred.
- Strong written and verbal communication skills in English.
About the Company
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