Customer Support Specialist

Customer Support Specialist
Grand Rapids, MI
$20–$25/hour
Full-Time | Monday–Friday | In-Office

About the Company
Our client is a well-established company with a strong reputation for quality and customer satisfaction. They operate in a fast-paced distribution environment supporting a wide range of retail and business customers across the country. The team values reliability, professionalism, and a collaborative approach to getting things done. This is a stable organization that offers a supportive office environment and the opportunity to play a key role in daily customer operations.

Position Overview
The Customer Support Specialist will serve as a primary point of contact for customers, assisting with product inquiries, order requests, and general support. This role involves a mix of phone and email communication, with a strong emphasis on email order processing and accurate data entry. The ideal candidate is organized, responsive, and comfortable working in a high-volume customer service environment.

Responsibilities

• Answer incoming customer calls and respond to customer email inquiries

• Assist customers with product availability questions and order updates

• Add items to existing orders or assist with placing new orders as requested

• Transfer calls to appropriate departments when needed

• Process incoming orders received via scanned email attachments

• Manually enter orders into the ERP system

• Maintain accuracy and attention to detail when entering customer order information

• Provide professional and timely customer service to ensure a positive customer experience

Qualifications

Required

• 2+ years of experience in a Customer Service Representative or similar role

• Experience handling high-volume phone and email communication

• Strong data entry accuracy and attention to detail

• Comfortable working in an office-based environment

Preferred

• Experience using Microsoft Dynamics NAV / Business Central ERP systems
  
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