Customer Support Specialist

We’re seeking a proactive and personable Customer Support Specialist to join our team in Draper, Utah. This is a fully in-person role, where the Customer Support Specialist will engage directly with customers, helping solve issues, answer questions, and ensure a seamless experience. As a Customer Support Specialist, you’ll be the go-to person for customers seeking guidance, support, and solutions. You’ll also provide customer care, helping manage inquiries, offer hands-on assistance, and ensure customer satisfaction at every touchpoint.

Responsibilities as a Customer Support Specialist:

• Interact in person with customers to provide timely and professional support as a Customer Support Specialist
• Troubleshoot and resolve customer issues, answering questions with clarity and care through strong customer care
• Assist customers in navigating services, accounts, and processes while delivering consistent customer care
• Document interactions, track inquiries, and update systems accurately
• Support customer onboarding and follow-ups to ensure a positive experience through attentive customer care
• Collaborate with team members to streamline workflows and share best practices
• Represent the company positively during all in-person interactions as a Customer Support Specialist
• Mentor new hires and help them learn procedures and effective customer communication centered on customer care

Qualifications as a Customer Support Specialist:

• High school Diploma, GED, or equivalent education
• Excellent verbal and written communication skills
• Comfortable working in person with customers throughout the day
• Friendly, approachable, and patient with a problem-solving mindset focused on customer care
• Highly organized and able to manage multiple customer interactions
• Previous customer service, retail, or client-facing experience is a plus but not required
• Reliable transportation and willingness to travel locally in Draper

Why Join Us?

As a Customer Support Specialist, you’ll work in person with customers, helping them navigate solutions and creating a positive experience every time. This in-person Customer Support Specialist role allows you to build meaningful relationships while developing your skills in problem-solving and client service. You’ll provide hands-on support, guidance, and a professional presence rooted in strong customer care that enhances the overall experience. If you enjoy helping people, solving problems, and working in a customer-facing environment, this Customer Support Specialist opportunity in Draper, UT is a perfect way to build a rewarding career through excellent customer care.