Customer Support Representative
Metasys Technologies, Inc.
Coppell, TX
Customer Support Representative
Coppell TX
12 Months Contract
Position Overview:
The role will be responsible for creating, developing, and maintaining data-driven reports to support business decision-making, increase print sales, ensure order billing accuracy and develop workload balance models for specific workgroups. This role requires strong analytical skills, technical expertise, and the ability to communicate insights effectively.
Key Responsibilities:
Develop and maintain reports, dashboards, and create data visualizations using Office application tools such as Excel, Power BI, or similar platforms.
Extract, clean, and transform data from multiple sources.
Perform data analysis to identify trends, patterns, and actionable insights.
Collaborate with cross-functional teams to understand reporting requirements and deliver accurate, timely solutions.
Ensure data integrity and accuracy across all reporting outputs.
Automate recurring reports and processes to improve efficiency.
Provide ad-hoc analysis and support for strategic initiatives.
Document processes and maintain reporting standards and best practices.
Qualifications:
Education: Associate s degree Data Analytics, Business Intelligence, or related field (Bachelor s degree preferred).
Experience: 2 4 years in reporting, data analytics, or business intelligence roles.
Technical Skills:
Proven Proficiency in Excel (advanced functions, pivot tables, macros).
Experience with Power BI, Tableau, or similar visualization tools.
Knowledge of Database builds.
Analytical Skills: Strong ability to interpret data and provide actionable insights.
Soft Skills: Excellent communication, attention to detail, and problem-solving abilities.
Understanding of data governance and compliance.
Communication Skills: Data Storytelling: Presenting insights clearly to non-technical stakeholders.
Report Writing: Creating concise, accurate, and visually appealing reports.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
About the Company
Metasys Technologies, Inc.
With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.
Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.
We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.
Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.
If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.