Customer Success Support Specialist
Burnett Specialists
Irving, TX
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JOB DETAILS
LOCATION
Irving, TX
POSTED
15 days ago
A rapidly growing and highly respected manufacturers representative organization is seeking a Customer Success Support professional to join its team. The company represents several leading equipment and supply brands and supports a large network of dealers, consultants, and end users throughout Texas and Oklahoma.
With strong market momentum and ambitious growth plans over the next few years, the organization is investing in expanding its inside sales and customer support team to ensure exceptional service for its manufacturing partners and outside sales force.
The company operates within the Entrepreneurial Operating System (EOS) framework and is known for a high-performance, team-oriented culture focused on collaboration, accountability, and long-term relationships.
Position Overview
The Customer Success Support Specialist plays a critical role in supporting the companys sales organization and ensuring a seamless experience for customers and manufacturer partners. This position acts as a central point of coordination between internal teams, outside sales representatives, manufacturers, and customers.
The ideal candidate is highly organized, proactive, solutions-oriented, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
Sales & Customer Support
Serve as a liaison between customers, manufacturers, and internal sales teams via phone, email, and in-person communication.
Assist outside sales representatives with information gathering, research, and preparation for sales activities.
Support dealers with equipment and supply quotations as requested.
Assist with purchase order processing and invoice tracking.
Operational & Administrative Support
Prepare and organize documents for sales presentations, training sessions, and marketing events.
Maintain and update CRM records and internal databases (Salesforce experience preferred).
Track and organize key information using spreadsheets and database applications.
Problem Resolution
Investigate and resolve product or service issues by identifying root causes and coordinating solutions.
Communicate effectively with customers and partners to ensure timely resolution and satisfaction.
Team Collaboration
Participate in company meetings, training programs, and cross-functional projects.
Cross-train within the Customer Success team to ensure operational coverage.
Contribute ideas and feedback that support the companys continued growth.
Successful candidates will demonstrate:
Strong organizational and multitasking skills
Excellent written and verbal communication
A proactive, solutions-oriented mindset
Ability to thrive in a collaborative, fast-paced team environment
A willingness to go above and beyond to support customers and teammates
The organization values professionals who are driven, collaborative, authentic, and committed to building long-term relationships built on trust and integrity.
Qualifications
2+ years of administrative, office, or inside sales support experience
Strong organizational and time-management skills
Ability to manage multiple priorities simultaneously
Excellent written and verbal communication abilities
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Experience with Salesforce or CRM systems preferred
Experience with AutoQuotes or foodservice equipment industry tools is a plus
Ability to professionally interact with customers and industry partners
Must pass standard background screening
Occasional overnight travel (approximately 35 nights per quarter) for:
Internal company meetings
Manufacturer training
Team collaboration between regional offices
The first 90 days will involve a structured onboarding and training process, which may include additional travel between offices and partner facilities.
This organization is known for a team-first culture where collaboration, accountability, and having fun along the way are core principles. Team members are expected to contribute wherever needed, support one another, and take pride in delivering exceptional service to customers and partners.
HOUWD51
About the Company
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