Customer Success Representative

Are you a people person with a competitive streak? We are looking for a Customer Success Representative to join our team on the front lines of Lumen’s suite of world-class communication tools. You won’t just be answering questions, but also be building bridges between technology and the people who need it. The Customer Success Representative is expected to engage directly with customers, identify their needs, and match them with the right solutions to ensure long-term satisfaction.

Aventis Consulting believes success is built on more than just transactions. Our vision is to develop each Customer Success Representative through hands-on experience and structured training, helping you build the business knowledge and financial understanding necessary for a long-term career path. We are dedicated to delivering strong results through market expansion while creating meaningful success that improves both your professional outcomes and your quality of life.

Core Responsibilities of Customer Success Representative:

• Pitch and sell high-speed fiber solutions directly to local customers.
• Conduct in-person consultations to close immediate sales.
• Convert daily leads into loyal, active Lumen subscribers.
• Balance sales targets with high-quality customer problem-solving.
• Exceed weekly enrollment and revenue production goals.
• Build long-term relationships to ensure client satisfaction.
• Collaborate with the team on market winning strategies.
• Accurately log all customer data and sales wins.

What You Bring as a Customer Success Representative:

• Ability to build instant rapport with any personality type.
• A competitive spirit that thrives on hitting goals.
• Clear communication skills for simplifying tech products.
• Resilience and the ability to handle daily sales rejection.
• Experience in retail, hospitality, or customer service.
• Strong individual drive paired with a team mindset.
• High school diploma; Business background is a plus.

Please note that this is a commission-based role where your ability to connect equals your ability to earn. If you’ve got the hustle and heart, this is the best place to start!