Customer Success Associate

About Us

Instep Management consists of a driven, goal-oriented team of experts vested with planning and implementing strategic professional communications for our clients. We believe in the power of marketing and the influence it can have on brands and their consumers. We constantly aim to empower our teammates to enhance their skills and experience.

Role Overview

Do you have a keen eye for detail and an ability to make complex things simple? If so, we want you to be a part of our team! As a Customer Success Associate , you will play a pivotal role in assisting Verizon customers through the enrollment process for our products and services. You’ll ensure they have a smooth, and positive experience from start to finish.

What You'll Be Doing as a Customer Success Associate:

• Provide outstanding support to customers by answering inquiries, assisting with product enrollment, and resolving issues efficiently and effectively.
• Guide customers through the entire enrollment process, ensuring they understand their options and are set up for success with Verizon's services.
• Address any challenges or concerns, turning potentially frustrating situations into positive experiences.
• Work closely with team members and other departments to ensure customer needs are met in a timely and professional manner.
• Stay up-to-date on all products, services, and policies to provide accurate and relevant information to customers.

What We're Looking For in a Customer Success Associate:

• You genuinely enjoy helping others and have a passion for delivering excellent customer service.
• You take pride in accuracy and ensuring that every step of the enrollment process is flawless.
• You can clearly explain information, listen actively, and adjust your approach based on the customer’s needs.
• You remain calm, patient, and professional in all customer interactions, even when things get tough.
• You enjoy collaborating with others and contribute to a supportive, positive work environment.

Why Join Us?

We offer plenty of opportunities for growth within the company as you develop your skills and experience.

• Supportive Team: Be part of a team that values collaboration, development, and success together.
• Comprehensive Benefits Package: Enjoy a competitive salary and benefits that include health, dental, vision, time off, and more.
• Training and Development: We provide all the training you need to excel in your role and advance in your career.

Qualifications to be a Customer Success Associate:

• No prior customer service experience required; we’re looking for a positive attitude and a willingness to learn.
• Basic computer skills and a comfort level with technology.
• High school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends, as required.

Ready to Make Someone’s Day Everyday? Become Our Customer Success Associate Today!