Customer Success Associate (Comprehensive Training Provided!)

Pinnacle Partners Management, Inc. isn’t just another marketing firm—we’re the secret sauce behind some of telecom’s biggest wins. Now, we need a Customer Success Associate in Denver who’s passionate about people and fiber. The Customer Success Associate will be the warm, guiding voice helping customers fall in love with Quantum Fiber.

As a Customer Success Associate, you become your customers' new tech bestie! Our comprehensive training teaches the Customer Success Associate how to build trust while being the friend who explains everything in a fun, easy way. You'll love showing them how to make their Quantum Fiber connection work like magic for all their digital adventures!

Key Responsibilities of the Customer Success Associate

• Guide customers through digital onboarding to ensure smooth adoption of Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services.

• Conduct needs assessments to recommend tailored Quantum Fiber solutions aligned with residential and business requirements.

• Monitor sales, identify potential service issues, and coordinate interventions to maintain reliability and compliance.

• Maintain CRM records of sales activity, service milestones, and customer feedback to support retention, compliance, and reporting accuracy.

• Collaborate with sales, operations, and technical teams to ensure seamless installations, timely activations, and consistent account management.

• Analyze usage trends and share customer feedback to provide insights that improve satisfaction, retention, and growth across Quantum Fiber services.

What We’re Looking For in a Customer Success Associate

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.

• Experience in customer success, account support, or client engagement, ideally within fiber internet, enterprise connectivity, SaaS, sales, or telecommunications.

• Strong communication skills to explain Quantum Fiber service options clearly, build trust digitally, and adapt messaging across diverse customer segments.

• Self‑motivated, proactive, and empathetic, with proven ability to drive satisfaction, retention, and operational efficiency.

• Proficiency in CRM platforms and digital workflow tools to manage accounts, monitor engagement, and streamline processes for accuracy and compliance.