Customer Success Associate

At Emerald Edge Promotions , we believe that customer success is the only way to achieve business success. That’s why we seek someone to join our Charlotte team and help us build a community of satisfied AT&T Fiber users. This is a role where your ability to maintain a balanced focus on both "the win" and "the relationship" will define your career.

This Customer Success Associate position requires a unique individual who can drive aggressive sales growth while maintaining a high standard of professional communication and account advocacy. You will be responsible for identifying new leads and ensuring that once they switch to Fiber, they never want to go back.

Customer Success Associate Duties

• Drive AT&T Fiber sales through direct, customer-facing outreach.
• Ensure customer success by matching them with the right Fiber plans.
• Balance aggressive sales targets with a focus on client retention.
• Communicate professionally to set expectations for Fiber installation.
• Track customer satisfaction metrics and follow up on new accounts.
• Identify growth opportunities within your assigned Charlotte territory.
• Maintain a perfect balance of competitive drive and client empathy.
• Work with the Customer Success Associate team to improve the customer experience.

Customer Success Associate Role Requirements

• Balanced mindset: part "closer," part "relationship manager."
• Excellent verbal communication and professional follow-up skills.
• Competitive drive to hit targets and top the sales charts.
• Ability to solve customer problems quickly and effectively.
• Previous Customer Success Associate experience or a relevant role.
• High attention to detail regarding client data and account health.
• Professional appearance and a commitment to brand integrity.