Customer Solutions Representative
Pillar Management
Virginia Beach, VA
Pillar Management is a Chesapeake marketing firm looking for a Customer Solutions Representative who leads with confidence and grit. We drive the sales of AT&T Business Fiber and 5G wireless cell phones to ensure local businesses remain operational and elite. By facilitating the sales of VoIP platforms, the Customer Solutions Representative provides the communication tools that keep Chesapeake enterprises in the fight.
As a Customer Solutions Representative, you are the bridge between the promise of the sale and the reality of value. The Customer Solutions Representative makes the technology work so flawlessly that the client forgets life before AT&T. This seamless experience is the ultimate customer acquisition tool, driving referral sales. We build our future sales leaders on bridges you construct.
Role Requirements for a Customer Solutions Representative
Assist Chesapeake business clients personally by identifying connectivity gaps and recommending AT&T Business Fiber, VoIP, and wireless devices that fit their operations.
Coordinate onboarding activities, ensuring accurate activation of Fiber hardware, VoIP systems, and 5G mobile devices with technical precision.
Support account maintenance by addressing inquiries on symmetrical bandwidth, low‑latency networks, and AT&T Dynamic Defense® security features.
Maintain sales records with discipline, logging every client interaction to support sales visibility, accurate forecasting, and account health tracking.
Spot and recommend upgrade opportunities, introducing faster internet tiers, bundled VoIP lines, or new wireless devices that align with client growth.
Provide actionable feedback to leadership, sharing insights from businesses to refine AT&T’s local sales approach and strengthen competitive positioning.
What You’ll Gain as a Customer Solutions Representative
Strengthen negotiation skills that protect integrity while advancing sales outcomes.
Use performance metrics to align support execution with broader sales strategy.
Develop confidence in presenting solutions that reinforce premium sales positioning.
Learn how managers identify support-driven sales opportunities before competitors do.
Qualities That Set You Apart as a Customer Solutions Representative
High school diploma or GED required; a Bachelor’s degree in Business Administration, Marketing, or a related field is a significant advantage but not required.
Experience in sales‑support environments, including retail leadership, hospitality, or B2B, where client satisfaction was key.
Ability to translate technical specs like Wi‑Fi 7 and VoIP integration into clear business outcomes for Chesapeake enterprises.
Strong organizational discipline to manage data records and B2B territories, ensuring accurate documentation and consistent client engagement.
Results‑oriented professional with a genuine passion for wireless devices, cell phones, and connectivity solutions that drive business success.