Customer Solutions Representative - Telecom Client Support

As a Customer Solutions Representative, you will play a key role in helping customers manage their services, resolve issues, and stay informed about new opportunities. This entry-level position is ideal for individuals who are passionate about customer service, telecommunications, and supporting business and clients with their connectivity needs. Whether you're helping families stay connected or guiding small businesses through service solutions, your work makes a real impact across Seattle.

The Company

Empire Management Group is focused on helping clients grow through direct sales and strategic expansion. In doing so, we empower our team members to pursue personal and professional development by investing in their skill sets, offering income opportunities, and supporting long-term career goals.

Core Responsibilities of a Customer Solutions Representative

• Respond to customer inquiries through phone, chat, and email in a professional and helpful manner
• Resolve basic service concerns, including account access issues, billing questions, and availability checks
• Assist customers with setting up or updating internet, phone, and bundled service packages
• Walk users through basic troubleshooting steps for modems, routers, and internet-connected devices
• Schedule service appointments and provide follow-up support for pending installations or orders
• Clarify billing information, explain payment options, and support autopay or account updates
• Maintain detailed customer interaction records in internal systems and escalate advanced issues as needed
• Share information about products, service enhancements, and promotions to enhance customer experience
• Participate in team meetings, skill-building sessions, and internal training