Customer Solutions Representative

Creative Collaborations Inc., a marketing firm that refuses to lose ground, is seeking a C ustomer Solutions Representative to stabilize Frontier's internet and TV sales operations. When customers need answers fast, you’re the one who steps in without flinching. The Customer Solutions Representative's ability to protect existing sales wins while fueling new Frontier sales opportunities makes you a critical force in Durham’s telecom battleground.

As a Customer Solutions Representative, you are the gold standard, ensuring every customer feels like our only customer. With friendly expertise, you'll guide them to a flawless AT&T Fiber experience. The Customer Solutions Representative doesn't just support customers; they build the unwavering trust that is the ultimate foundation for relationships and continued sales success.

Why the Customer Solutions Representative Role Matters

You’re the reason Frontier stays on top of the food chain. The Customer Solutions Representative performs high-stakes audits on Frontier Fiber accounts, ensuring our clients never have to settle for almost-fast that the competition sells. You’re the reason our clients stay locked in and the cable guys stay out in the cold.

Key Responsibilities of the Customer Solutions Representative

• Guide residents through Frontier Fiber activations in-person, ensuring smooth hand‑offs and professional service delivery that builds sales confidence. 
• Communicate the benefits of symmetrical speeds in person, positioning Frontier Fiber as the superior sales option for modern households.
• Diagnose connectivity issues with Wi‑Fi 7 gateways during customer visits, delivering fast resolutions that enhance satisfaction and sales loyalty.
• Recommend hardware upgrades such as Wi‑Fi 7 gateways during customer visits, aligning solutions with household needs and sales growth. 
• Proactively resolve service friction points to sustain Frontier’s retention rates and reinforce its competitive sales advantage.
• Provide leadership with territory insights and competitor activity, refining Frontier’s outreach and sales strategy in Raleigh‑Durham.

What We’re Looking For in a Customer Solutions Representative

• High school diploma or GED required; an Associate’s or Bachelor’s degree in Business, Communications, or IT is preferred but not essential.
• Previous customer support or sales experience, with a history of resolving issues and contributing to sales growth. 
• Effective communicator able to highlight Frontier Fiber’s symmetrical speeds and TV packages as competitive advantages face‑to‑face.
• Skilled at uncovering upsell opportunities during service interactions, reinforcing Frontier’s leadership in internet and entertainment sales.
• Career‑oriented and proactive, dedicated to advancing Frontier’s presence in Raleigh’s competitive sales market.