Customer Services Specialist {168447}

A-Line Staffing is now hiring a Customer Services Specialist in Farmington Hills, MI! The Customer Services Specialist will be working for a respected healthcare organization and has career growth potential. See additional details below.

Customer Services Specialist Highlights

• The pay for this position is $19.00-$21.00 per hour.
• Monday through Friday, 7:30 am - 4:00 pm.
• Onsite position
• This position is a contract with potential for extension or conversion to FTE.

Responsibilities

• Provide follow-up and courteous resolution to member inquiries through thorough investigations.
• Support corporate goals and member enrollment activities.
• Research and resolve service failures to improve customer experience.
• Educate members on policies, procedures, and product offerings.
• Document inquiries and track member inquiry history accurately.
• Ensure compliance with department and corporate standards and policies.
• Coordinate and assist with departmental projects and outreach activities.

Requirements

• Course in Medical Terminology (required within six months post-employment).
• Associate’s Degree or four years of recent customer service experience may substitute for a degree.

Benefits Available

• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

If you are interested in this Customer Services Specialist position, APPLY, or contact

• Answer incoming customer service calls
• Generated from inbound customer service calls
• Resolving customer complaints regarding product sales to customer service problems
• Assisting customers with customer service related issues
• Provide excellent customer service and customer relations
• Take incoming telephone calls from customers requesting customer service
• Resolve customer service problems/issues
• Assure quality customer service to all customers
• Resolve customer product or service issues
• Handling customer issues/requests maximizing customer satisfaction
• Support customer orders such as new customer account
• Resolve customer service oriented issues
• Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
• Verify information/answer customer inquiries
• Ensuring that outstanding customer service
• Maintain reports on customer service
• Improve the customer service function and customer experience
• Resolve customer service issues or refunds
• Greeting customers and assessing customer needs
• Provide exceptional customer service by greeting customers and assessing customer needs