Customer Services Specialist-166178
A-Line Staffing Solutions
Rochester Hills, MI
Customer Services Specialist-166178
Location: Rochester, MI
Pay: $21.00/hour
Schedule:
- Monday, Wednesday, Thursday, Friday: 8:30 AM – 5:00 PM
- Tuesday: 8:00 AM – 1:00 PM
Overview
The Customer Services Specialist is responsible for delivering high-quality service and support to members across all HAP product lines. This role focuses on resolving member inquiries, supporting enrollment and product implementations, and improving the overall customer experience through effective problem resolution, education, and service recovery.
Key Responsibilities
· Respond to member inquiries via phone, mail, and in person, including complaints and appeals, in accordance with departmental policies and procedures
· Conduct thorough investigations and provide timely, courteous resolution to member concerns
· Educate current and prospective members on HAP products, benefits, coverage provisions, policies, and procedures
· Accurately document all member interactions to track inquiry history and identify trends
· Maintain confidentiality and ensure compliance with HIPAA, privacy, and corporate standards
· Monitor workflow queues and open cases to ensure timely follow-up and resolution
· Collaborate with internal departments and external providers to resolve inquiries and service issues
· Identify service trends, recommend process improvements, and support service recovery and retention efforts
· Participate in departmental projects, enrollment periods, outreach activities, training, and continuing education
About the Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals