Customer Services Professional

Date Posted: 09/25/2025

Hiring Organization: Rose International

Position Number: 489120

Industry: Manufacturing

Job Title: Customer Services Professional

Job Location: Cypress, CA, USA, 90630

Work Model: Onsite

Shift: Monday to Friday 7 AM to 4 PM

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 7

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 32.00

Must Have Skills/Attributes: Customer Service, Dispatch, Microsoft Office

Nice To Have Skills/Attributes: HVAC

Experience Desired: Familiarity with HVAC automation, security, and fire systems is a plus. (2-3 yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Job Description

Required Education:

• High School diploma/GED is required

Qualifications/Skills/Experience:

• Customer service, Organizational, and interpersonal skills

• The ideal candidate is someone who has done some dispatching and coordinating jobs in the past

• Someone familiar with HVAC automation, security, and fire systems is a plus

• Day-to-day is email-heavy, which is the main communication method with customers

• Volume of calls is also 50-60 daily for service, invoice support, or to speak to a project manager

• Will be creating and dispatching service tickets

• Will be working closely with the PM and customer service team

• Reviewing tech notes to ensure tickets are completed

• Working on the schedule for the following week

Responsibilities:

• Act as the primary point of contact for service customers to ensure expectations are met

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel

• Schedule resources to support standard service agreements

• Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability

• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform

• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices

• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.