Customer Service Trainee
Ventura Business Management
Camarillo, CA
Join Ventura Business Management as a Customer Service Trainee and help shape a more connected Ventura County. The Customer Service Trainee talks with residents about Frontier Fiber, supports customer‑care operations, and helps families enjoy a smoother digital experience with reliable internet and TV service.
As a Customer Service Trainee, you'll be trained to host informative sessions and conduct friendly consultations that explain home technology. By teaching Camarillo residents about the real-world benefits of Frontier Fiber, the Customer Service Trainee empowers them to make confident, well-informed decisions for their households.
Key Responsibilities of the Customer Service Trainee
- Meet Camarillo households, positioning Frontier Fiber Internet and DirecTV as the ultimate upgrade for modern living and entertainment.
- Deliver compelling sales presentations, connecting Frontier’s symmetrical multi‑gigabit speeds to everyday productivity, streaming, and gaming.
- Drive enrollments with precision, ensuring each activation is handled professionally and contributes directly to sales targets.
- Leverage local insights to maximize outreach, identifying households most likely to benefit from Frontier Fiber and tailoring pitches accordingly.
- Promote Frontier’s advanced WiFi hardware, emphasizing eero Max 7 routers for seamless coverage and smart‑home compatibility.
- Achieve and exceed sales goals, tracking conversions, upsells, and retention to advance both personal career growth and Frontier’s market presence.
Minimum Qualifications of the Customer Service Trainee
- High school diploma or GED required.
- Experience in customer support or sales, demonstrating success in simplifying complex connectivity solutions into clear selling points.
- Ability to nurture long‑term customer relationships by following up after enrollment, reinforcing satisfaction, and encouraging referrals.
- Proactive in leveraging sales tools and digital platforms, ensuring accurate enrollment tracking and measurable sales growth.
- Professional integrity and enthusiasm for fiber‑optic technology position Frontier as the trusted provider in Camarillo.