We are seeking a motivated Customer Service Technician to provide exceptional technical support for a state government agency. This hands-on role involves supporting enterprise technology systems, delivering both in-person and remote assistance, and ensuring seamless IT operations. You'll work with cutting-edge technology while developing your skills in a fast-paced government environment.
Key Responsibilities- Install, configure, and maintain computer hardware, software, systems, mobile devices, printers, and scanners
- Provide in-person and remote technical support to end users across the organization
- Assist in coordinating audiovisual setups and video conferencing support
- Monitor and maintain computer systems using enterprise tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM)
- Diagnose and troubleshoot hardware, software, and network-related issues; develop resolution plans including repair or replacement as needed
- Manage asset tracking and maintain detailed documentation of IT resources and support activities
- Recommend efficiency improvements through new practices, devices, and/or software solutions
- Collaborate with other IT department teams on projects and initiatives
- Maintain proficiency in Office 365 applications (Outlook, Excel, Word, Teams) and Windows 10/11 environments
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations within the region to provide support as needed
- Additional duties as assigned
Required Qualifications
Education:- High School Diploma or equivalent required
- Associate's or Bachelor's Degree in Computer Science, Information Systems, or related technical field preferred (or equivalent work experience)
- Additional IT certifications are a plus
Experience:- 0 to 1 year of IT work experience in computer systems or technical support
- Demonstrated working knowledge of basic hardware and software products
- Experience with problem-solving and troubleshooting
Technical Skills:- Strong understanding of Tier 1 software and hardware support
- Proficiency in Office 365 suite (MS Outlook, Excel, Word, Teams) and Windows 10/11
- Ability to diagnose and resolve problems using documented procedures and checklists
- Experience with ticketing systems for call data entry and tracking
Preferred Skills:- Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.)
- Familiarity with audiovisual equipment, particularly Microsoft Teams Rooms certified equipment
- IT Enterprise environment experience
Soft Skills:- Strong problem-solving, critical thinking, and analytical abilities
- Excellent communication skills with clear and concise follow-through
- Ability to learn new systems and software quickly in a fast-paced environment
- Strong organizational and time-management skills
- Ability to manage multiple priorities and work independently or as part of a team
- Capacity to perform effectively in high-pressure situations and adapt to change
Physical Requirements:- Ability to lift up to 50 pounds
- Availability for onsite hours: Monday–Friday, 7:00 AM – 6:00 PM
- Willingness to participate in after-hours on-call rotation
Additional Requirements:- Valid Driver's License required
- Must be authorized to work in the United States
I
Informatic Technologies Inc