Customer Service Specialist
Jobot
Ontario, CA
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JOB DETAILS
SALARY
$25–$27 Per Hour
LOCATION
Ontario, CA
POSTED
8 days ago
This Jobot Consulting Job is hosted by: Alicia Blake
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $25 - $27 per hour
A bit about us:
We focus on the well-being of our people and our customers. We love food culture and love the joy of sharing meals together. Operating as one team and with one spirit, we ensure that quality is the first ingredient in our food.
Why join us?
Health Insurance
401k Plan
PTO
Job Details
6mth contract-
Responsible for the fulfillment and management of customer order requirements through direct and indirect (i.e., fax, email, phone or EDI-electronic data interface) contact; coordinates order requests to ensure that all orders are shipped in a timely and accurate manner; follows all policies to achieve high levels of efficiency and performance
Responsibilities:
- Processes orders directly from customers via phone, EDI, email and fax, reviewing orders for availability, utilizing stock status reports as well as warehouse sailing schedules; communicates product availability and delivery dates to customers.
- Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to the order invoicing.
- Establishes and maintains effective communication/working relationships with customers/sales representatives; coordinates order processing and resolves product availability/shipping/pricing problems to ensure company service objectives are attained.
- Determines economical shipment/delivery locations (outside warehouse LTL shipments or direct shipments) which coincide with customer requirements:
- Coordinates with shipping schedules provided by warehouses and distribution and determines shipping dates to ensure timely receipt by customer.
- Utilizing company order processing system, enters all orders on a continual basis; performs proper editing procedures to assure all pertinent information is accurate.
- Coordinates service requirements with shipping department and/or outside public warehouses for requirements of orders to ensure accurate picking and scheduling on shipments/deliveries.
- Monitors progress of orders to ensure timely and complete deliveries; open orders report reviewed daily to ensure status of all orders is accurate in accordance with shipping dates, cases, and eventual shipment confirmation.
- Assures that orders are confirmed as shipped on a timely basis and correct pricing has been received for the respective customer/order.
- Informs customers of any significant changes affecting product availability and/or delivery dates; ensure customers’ minimum order requirements can be achieved; works with all customers/warehouses to communicate product availability and any situations affecting service and production operations.
- Receives requests from sales representatives for samples of Ajinomoto Foods, North America for products to be utilized in product demonstrations with existing and potential customers; communicates all requests to Sample Coordinators to assure preparation and delivery.
- Assist the accounts receivable department with resolving customer remittance deductions or disputes by providing documentation as required; assures that credit policies are properly maintained.
- Communicates any circumstances which could affect production operations immediately to assure timely preparation and response.
- Submits new customer information for set-up and/or updates of company records
- Identifies and resolves issues by understanding the situation, determining the cause and providing/explaining the best resolution
- Prepares and publishes reports for internal and external customers as needed
Qualifications:
- Previous customer service representative experience of 3-5 years required, preferably in food manufacturing and/or outside warehouses
- Extensive knowledge of Microsoft Excel and Word is required.
- 3-5 years of experience required working with ERP systems on a daily basis (JD Edwards experience preferred)
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
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COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com