Customer Service Specialist

We are looking for self-motivated, ambitious, high spirited and hardworking Customer Service Representatives to grow with our safety and medical supply company which has been around for 22 years+. We offer health insurance, paid vacation and bonus to well qualified individuals. Part time students are welcome to apply. Part Time work is from 8am to 2PM. Full time is 8 to 4pm

Job Description: ENTRY LEVEL Customer Service

Requirements:

• 1 or more years of experience in a customer service or help desk capacity required.
• Some experience with multiline telephones, order processing, and personal computers helpful.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrate passion for excellence with respect to treating and caring for customers.

• Ability to communicate clearly and professionally, both verbal and written.
• Is able to handle customer inquiries and possess a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Experience with Microsoft Office, and Adobe Photoshop preferred.
• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level class of customer service/professionalism to a wide range of customers.
• Recommend products that best suit the customer’s need.
• High School Diploma or Some College

Responsibilities:

• Provide customer service & support to customers via face to face interactions or telephone.
• Professionally handle incoming requests from customers, take orders, inquiries, provide quotes, product information, and ensure that concerns are resolved both promptly and thoroughly.
• Diligently and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable.
• Use automated information systems to analyze the customer’s situation.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles conflicts in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation.
• Responsible for compiling and generating reports as they relate to customer service surveys.
• The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts.
• The representative will receive, review, check for accuracy and process orders promptly.
• Learn and become knowledgeable of client’s products or services.
•  Accurately log all interactions via established business process and tools.
• Provide prompt, reliable and accurate information to customers while adjusting to the pace of the customer.
• Demonstrate ability to identify solutions based on established processes and procedures.
• Act with sensitivity in all customer interactions
• Effectively manage length of customer interactions / handle time
• Display effective  time management  and organizational skills
• Promote teamwork and accountability

       Core Competencies:

• Hard working and ambitious
• Computer proficiency
• Good problem solving, analytical and data entry skills
• Effective verbal communications skills
• Great attention to detail
• Ability to work with minimal supervision & handle pressure
• EXCELLENT customer service skills
• Professional etiquette
• Compassionate, Caring, Trust Worthy, Respectful, and  Dependable

Special Requirement:  Must Pass Drug and Criminal Background Check

Please send resume and completed application form attached to: (Strictly NO Phone Calls)

PO BOX 24240 Federal WAY, WA 98093

FAX 253-896-1208

We are also accepting Part time applicants for this position.

Please send resume on WORD, PDF and Jpeg Formats@glovelady@excelsupplycompany.com

Days and Hours of Work: Mon-Fri and some Saturdays

Hours of Operation: 7:30 AM-5 PM

Pay: DOE