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Customer Service Specialist I | Henderson, NV

EMPLOYERS (NYSE: EIG)

Las Vegas, NV

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JOB DETAILS
SALARY
$20.50–$21.50 Per Hour
SKILLS
Call Center Software, Call Centers, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, English Language, High School Diploma, Insurance, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, On Site Support, Spanish Language
LOCATION
Las Vegas, NV
POSTED
1 day ago

Customer Service Specialist I (Bilingual Spanish Required) - In Office Call Center

Location: Henderson, NV (100% In‑Office Call Center)
Start Date: April 27th, 2026

EMPLOYERS, a national workers’ compensation insurance carrier, is seeking a Bilingual English/Spanish Customer Service Specialist I to join our Henderson, NV call center. This role is fully onsite and supports customers by phone, email, and chat.

What You’ll Do

  • Deliver excellent customer service to policyholders, agents, and internal partners.

  • Handle inbound/outbound calls, emails, and chats.

  • Provide accurate information, resolve inquiries, and de‑escalate issues.

  • Document interactions clearly and follow company and state guidelines.

  • Assist customers with online tools and system navigation.

  • Meet performance, quality, and productivity standards.

What You Need

  • Bilingual fluency in English & Spanish (required).

  • High School diploma or GED.

  • 1+ year experience in a call center or office environment.

  • Strong communication, multitasking, and computer skills (Outlook, Word, Excel).

  • Ability to work in a fast‑paced, structured call center environment.

Preferred (Not Required):

  • Experience with call center software (Five9, CRM systems).

  • Insurance or workers’ compensation knowledge.

  • Associate’s degree.

Work Environment

  • This position is 100% in‑office at our Henderson, NV call center.

  • Must be available and present for all training days starting 04/27/2026

  • Sedentary role with minimal travel; occasional voluntary overtime.

Compensation & Benefits

  • $20.50/hour

  • $21.50/hour for bilingual Spanish speakers

  • Comprehensive benefits package, including 401(k) with match
    https://www.employers.com/careers/our-benefits-and-perks/

About EMPLOYERS

EMPLOYERS is a growing workers’ compensation insurance carrier known for exceptional service and a strong employee‑focused culture. Our values—Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment—guide everything we do.



  • Bilingual fluency in English & Spanish (required).

  • High School diploma or GED.

  • 1+ year experience in a call center or office environment.

  • Strong communication, multitasking, and computer skills (Outlook, Word, Excel).

  • Ability to work in a fast‑paced, structured call center environment.



Compensation details: 20.5-21.5 Hourly Wage



PI9505e9f17316-25401-40148839

About the Company

E

EMPLOYERS (NYSE: EIG)