Customer Service Specialist I - Centralized Pt Scheduler

Job Title: Customer Service Specialist I - Centralized Pt Scheduler

Location: Costa Mesa, CA 92626

Duration: 6+ Months (possible extension)

Schedule Monday to Friday, 8:30 AM – 5:05 PM

Pay range: $22 - $25/hr. on W2

Job Summary:
The Customer Service Specialist serves patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, functions as a liaison and ensures a high-value, personalized experience. For Client Clinic: Member Advocate I; for Revenue Cycle: CPS Specialist.

Job Responsibilities:

· Answer phone calls and assist patients, members, and providers

· Schedule patient appointments

· Triage phone calls as necessary

· Conduct patient/member pre-certification to ensure coverage for appointments and medical care

· Function as a liaison using data and technology to ensure a high-value, personalized experience