Customer Service Specialist (CSC) 1

Job Title: Customer Service Specialist (CSC) 1

Location: Dallas , TX 75246

Duration: 6 Months

Job summary:

• This includes answering phones for public and internal (employee, patient, visitor) customers, documentation and dispatch of work requests.
• Ability to assist in special projects.

What is expected (essential functions):

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional, and courteous manner.

Knowledge, skills and abilities:

• Ability to handle difficult situations; providing conflict resolution if necessary.
• Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos, and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

Education: H.S. Diploma/GED Equivalent.

Experience: 1+ year experience required.