Customer Service Specialist
TPI Global (formerly Tech Providers, Inc.)
Avondale, AZ
JOB DETAILS
LOCATION
Avondale, AZ
POSTED
8 days ago
Title: Customer Service Specialist
Location: Avondale, AZ - Onsite
Duration: 3+ months contract
Position Description•Oversees front office operations and facilitates a continuous and effective line of communication with staff. Manages the front office reception area by controlling traffic flow, monitoring business access, maintaining security awareness, and tidying and maintaining the reception area. •Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem solving skills. Ensures that calls are being answered or routed professionally, courteously, tactfully, and in a timely fashion. •Schedules and coordinates appointments, meetings, conferences, travel arrangements, interviews, training sessions, public hearings, and appearances;coordinates conference and meeting room bookings. •Assists in creating and maintaining spreadsheets, creating MS Word documents, merging documents for mailing, entering formulas into spreadsheets, entering data into databases, and performing research;oversees the distribution of incoming and outgoing mail and office supplies, and a variety of other office tasks. •May assist with, HCV department paperwork, records management, procurement, facilities, and other office support administrative tasks as directed. •Maintains absolute confidentiality of work-related issues, client records, and HAMC information. •Enthusiastically promotes Executive Management’s priorities for the operations of HAMC. •Knowledge of HUD housing program regulations and eligibility requirements. The candidate will need to deliver notices door-to-door, and the property is large property with no elevators, and it’s old and it’s a lot of walking and strenuous work. The candidate will need to carry a lot of paperwork while doing this. •Performs other duties as assigned. Skills Required•Knowledge of the principles of record keeping and records management.
•Knowledge of personal computer hardware and software, including Microsoft Office.
•Skill in customer service principles and practices.
•Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment.
•Skill in planning, organizing, executing, and managing administrative tasks.
•Skill in assessing and prioritizing multiple tasks, projects and demands.
•Skill in performing math calculations accurately.
•Skill in data entry with high levels of accuracy and productivity.
•Skill in interacting with people of different social, economic, and ethnic backgrounds.
•Skill in effectively communicating verbal and written instructions. Skills PreferredPlease submit candidates that are available for immediate start •Bilingual English/Spanish preferred. Experience Required•Knowledge of the principles of record keeping and records management. •Knowledge of personal computer hardware and software, including Microsoft Office. •Skill in customer service principles and practices. •Skill in multi-line telephone systems, computers and MS Office Suite, and general office equipment. •Skill in planning, organizing, executing, and managing administrative tasks. •Skill in assessing and prioritizing multiple tasks, projects and demands. •Skill in performing math calculations accurately. •Skill in data entry with high levels of accuracy and productivity. •Skill in interacting with people of different social, economic, and ethnic backgrounds. •Skill in effectively communicating verbal and written instructions. Experience PreferredPrefer candidates who have experience with handwritten documentation, including certified letters and related materials. Education RequiredHS DIPLOMA OR GED Please submit candidates that are available for immediate start
About the Company
T