Customer Service Specialist

The role focuses on scheduling, documentation, communication, and process execution to ensure smooth transitions for employees and independent professionals. The ideal candidate is highly organized, adaptable, and comfortable balancing administrative responsibilities with light technical troubleshooting in a professional office environment.

Day-to-Day Duties:

* Administrative tasks including calendar management, meeting scheduling, and preparation of onboarding materials
* Communicate regularly with internal teams via Slack, Monday, email, and Zoom
* Coordinate onboarding and offboarding logistics for employees and independent professionals, including scheduling and task tracking
* Set up system access, credentials, and accounts in coordination with internal teams
* Send onboarding and offboarding communications, instructions, reminders, and follow-ups
* Track onboarding progress using checklists and timelines and follow up as needed
* Coordinate onboarding meetings, training sessions, and materials distribution
* Serve as a point of contact for onboarding-related logistical questions
* Conduct post-onboarding check-ins and address outstanding needs
* Document onboarding workflows, SOPs, and evolving processes
* Maintain organized onboarding and training documentation and resources
* Support training initiatives through scheduling and coordination