Customer Service Sales Support

• Process inside sales orders for next-day delivery.
• Manage account activities, including RFQs and sourcing commodity packaging items (boxes, stretch film, tape, etc.).
• Confirm product availability and verify Gross Profit % accuracy on each order.
• Process 15–20 sales orders daily with accuracy and efficiency.
• Answer all incoming calls within two to three rings.
• Provide sales support to three or more outside sales representatives.
• Research products using Legacy ERP system and vendor websites.
• Prepare customer and sales representative quotes daily via phone, email, or customer portals.
• Perform other duties or responsibilities as assigned.
• Deliver outstanding customer service by going above and beyond expectations.

• Ability to accurately read and interpret documents such as quotes, orders, and product specifications.
• Strong math skills: add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Effective verbal and written communication skills with employees, customers, and supervisors.
• Self-starter with the ability to stay productive without constant supervision
• Receptive to direction and able to build positive working relationships with supervisors and team members.
• Strong attention to detail and accuracy.
• Proficiency in computers and relevant software applications, primarily Microsoft Office and Outlook.
• Basic knowledge of ERP systems preferred.
• Packaging industry knowledge preferred but not required.

• High School Education or GED equivalent
• Minimum of 2 years of experience dealing with customers in a similar environment

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