Customer Service & Sales Representative

Job Duties:

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• Communicate with customers through various channels by maintaining a positive, empathetic, and professional attitude at all times
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• Respond to and communicate with all Customer Quality requests (Warranties, Scrap certs, and RO or PO discrepancies)
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• Coordinate with Project Manager on weekly open order reports as needed by customers
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• Responsible for day-to-day customer communication and timely responses to customers (ex. general inquires, quotes, follow ups, RO discrepancies, ESD’s, etc.)
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• Acknowledge and resolve customer concerns and escalate them internally as required
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• Conduct research with available resources to satisfy customer inquiries
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• Follow communication procedures, guidelines, and policies when communicating externally and internally
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• Communicate customer needs internally to Project Manager/GPM
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• Maintain internal customer documentation and trackers
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• Provide support for Sales Team as needed
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• Other related duties may be assigned
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Required Skills: 

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• Must be detail oriented, organized, and efficient, have the ability to work under pressure, solve problems, and balance workload with minimal supervision.
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• PC skills required - Microsoft Windows, Microsoft Office (Excel, Word, Outlook), and experience with resource planning software is desirable.
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• Must have strong communication skills both verbal and written. Be able to read and write English, understand and adhere to oral and written instructions, communicate in a clear and concise manner, and use basic math skills.
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Education/Experience:

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• Minimum of a high school education and two years of customer service-related experience.
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• Previous experience using MRP / ERP systems is preferred.
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