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Customer Service Revenue Recovery Specialist II

Epitec, Inc

Jackson, MI

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JOB DETAILS
SKILLS
Analysis Skills, Billing, Computer Skills, Computer Systems, Corrective Action, Critical Care, Customer Support/Service, Customer/Consumer Behavior, Establish Priorities, Finance, Financial Analysis, Financial Literacy, Maintain Compliance, Military, Problem Solving Skills, Process Analysis, Regulatory Compliance, Resolve Customer Issues, Safety/Work Safety, Team Player
LOCATION
Jackson, MI
POSTED
9 days ago
  
Job Title:Customer Service Revenue Recovery Specialist II
  
Duties:
  • Manage Military, Medical and Critical Care Certifications processes in compliance with all applicable regulatory billing rules.
  • Ensuring compliance with the regulatory billing rules regarding financials related to dunning and disconnection processes, including preparing and executing Remote disconnect orders for non-payment.
  • Analyze financial internal processes and technical system issues to determine and communicate corrective actions for potential dunning issues with the potential to impact the financial health of the company.
  • Analysis and problem solving of customer financial behaviors and patterns, and correction of customer accounts that require manual financial intervention resulting from dunning, billing, theft, fraud, transfers, returns and system errors including collaboration with other departments to assist customers with energy bills when appropriate.
  • Supporting our revenue recovery field staff through office coordinating and scheduling via email/IM/phone - providing support on orders to the field, ensuring inaccessible items are followed up on with customers, orders are cleared at the end of the day, etc
  • Supporting collection Initiatives and projects to decrease overall uncollectible expense in an effort to maintain financial health of the company.
  • Other non-essential duties as assigned or may be necessary
Skills:
  • Technically Proficient using computer systems and tools. Broad Knowledge
  • Problem Solving & Situational Analysis Skills Broad Knowledge
  • Prioritization and Management of Workload Basic Knowledge
  • A team player willing to cross-train on all Revenue Recovery processes and assist other team members as the workload requires Broad Knowledge
  • Financial literacy Broad Knowledge
  • Communication and collaboration skills Broad Knowledge
Education:
  • Associate Degree in business, finance (Required)
 #LI-NK1
 
      
  
   
 

About the Company

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Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/