Customer Service Retention Representative

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Retention Representatives to join their client's team. This role focuses on delivering exceptional customer service while developing strategies to maintain customer loyalty and satisfaction.

Responsibilities

• Answer phones and emails promptly to assist customers with their inquiries.
• Respond to customer questions and concerns, ensuring a satisfactory resolution.
• Manage escalations effectively, ensuring issues are resolved in a timely manner.
• Develop and implement plans to retain customers, focusing on customer satisfaction and loyalty.

Qualifications

• Previous experience in customer service-retention and/or call center preferred
• Bilingual Spanish-fluent or French speaking helpful
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to manage escalations effectively.
• Ability to work collaboratively within a team environment.
• Proficient in using email and phone systems to communicate with customers.

Required Work Hours

Monday through Friday, during standard business hours

Pay:

The position offers competitive pay at a rate of $23, $24-Spanish, $25- French speakers

Commission based on retention goals

Additional Details

The Customer Service role in the Retention Team offers a unique opportunity to engage directly with customers, aiming to improve their experience and foster loyalty. The ideal candidate will be customer-focused and proactive in developing retention strategies.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.