Customer Service Representative - Zeeland Area

Customer Service Representative | Zeeland, MI

Salary Range: $45,000 - $65,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Zeeland, seeking experienced Customer Service Representatives to strengthen their teams.

The Opportunity

We are collaborating with multiple companies in Zeeland seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Process customer orders accurately, including product specifications and delivery requirements.
• Respond to customer inquiries regarding product availability, pricing, lead times, and order status.
• Investigate and resolve customer complaints related to product quality, shipping errors, or service issues.
• Coordinate with production, logistics, and sales teams to ensure timely order fulfillment.
• Maintain comprehensive customer records and order documentation within the CRM system.
• Provide detailed product information and technical specifications to assist customers.
• Facilitate communication between customers and internal manufacturing departments.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Familiarity with manufacturing processes, product lifecycles, or supply chain operations.
• Proficiency with CRM software and ERP systems (e.g., SAP, Oracle) for order entry and tracking.
• Strong problem-solving skills and ability to troubleshoot product or service-related issues.
• Excellent verbal and written communication skills for explaining technical information clearly.

Bonus Qualifications

• Familiarity with manufacturing processes or supply chain operations.
• Experience with ERP systems (e.g., SAP, Oracle, NetSuite, Infor).
• Ability to interpret technical specifications or product drawings.
• Prior experience working in a manufacturing environment.

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Specialist, Client Service Representative, Service Desk Agent, Call Center Representative, Customer Relations Specialist, Customer Experience Agent

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.